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We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Our game-changers:* Challenge Conventions* Deliver outcomes unimagined* Create experiences that go beyond WOWIf this is you, we would love to discuss career opportunities with you.In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.Position Overview:Title: System AdminLocation: Bangalore (PAN India)Working Zone: UST Shift Time: 7:00 PM IST to 4:00 AM ISTDuties and Responsibilities: • Monitor ticket queues and address Tier 1 and some Tier 2 Systems related issues. • Provide hands-on system administration support, system maintenance and operations support for corporate software solutions • Performs daily system monitoring, verifying the integrity and availability of all hardware, server and storage resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups • Assists with administering and gathering required components and documentation of annual compliance audits • Provides technical analysis and support of engineering staff in executing, testing and rolling-out infrastructure solutions • Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently • Maintains records, logs, and reports of assistance in ticket tracking system • Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity • Responsible to help administer all corporate data backups and business continuity processes • Writes and maintains documentation related to corporate infrastructure design, operations, policies, and procedures • Analyzes, installs, and tests new software applications and upgrades of externally developed application programs and recommends purchase where required • Installs software updates, patches, or new software products • Assists engineering project teams with the implementation and support of core infrastructure products and services, including the testing and rolling-out of solutions • Help develop and implement on-boarding / off-boarding procedures • Work on-call outside of regular business hours in rotation including on weekends and overnight • This position will require flexibility in scheduling including working shifts overnight as needed. Skills Required: • Understanding of intermediate to advanced administration of Active Directory, Office 365, and other critical applications used to maintain fluid operations • Knowledge of computer and/or network security systems, applications, procedures, and techniques • Ability to install, configure and maintain networks and related hardware and software • Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment • Strong analytical problem-solving skills • Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel • Attention to detail and organized • Ability to work independently and as part of a team Qualifications Required:• Bachelor’s degree or completion of technical training program, or 4 years of related experience and/or training • Microsoft certification and/or Network+/A+ certification preferred • Experience with Cloud-based platforms like AWS and Azure • Experience with Vmware ESXI and vCenter • 5+ years of demonstrated knowledge in administering Microsoft Exchange/Windows Active Directory domain environments, administering user accounts, objects, groups, roles, and permissions • Windows Server required, Linux experience desired • 5+ years of demonstrated knowledge provisioning and supporting Microsoft O365 products • Experience with system imaging products or Microsoft SCCM • Experience with PowerShell, general scripting, and process automation • Experience with patching Windows and Linux servers