About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.Roles and responsibilities:Lead full lifecycle system enhancements, support and maintenanceManage incidents and problem resolution using ITSM tools like ServiceNowTranslate business needs into functional and technical design specificationsConfigure and test Infor WFMCollaborate with cross-functional teams to ensure successPerform troubleshooting using hyper-find queries, genies and reportsMaintain DEV Environments and support user acceptance testingCreate and update documentation including design specs, test cases, and training materialsCoordinate application upgrades and ensure complianceAct as a liaison between internal stakeholders and technical teams.What you need to succeed (Minimum qualifications)Bachelor’s or master’s degree in information systems or human resource management4+ years of application support experience with Infor WFMStrong understanding of Infor WFM configuration, data structures, and integrationsExperience with SQL, Java-GTH/J2EE, Groovy scripting and Cognos ReportingProven ability to manage and understand complex pay rules, scheduling and mobility featuresStrong analytic and problem-solving skillsStrong understanding of agile practices and principles, with a certification in Agile methodology preferred. Excellent collaboration, self-leadership, and stakeholder management skills to work with diverse teams and stakeholder groups. Excellent communication and engagement capabilitiesAbility to work in virtual teams and manage competing priorities.Behavioral Competencies:Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.Inquisitive to understand customer and business expectations while creating value addition on technical solutions.What will give you a competitive edge (Preferred Qualifications)Infor WFM CertificationExperience with Infor WFM Cloud and latest versions (2024.11+)Technical experience with Workbrain API extensions and customizationsExperience with other Time and Attendance SystemsProficiency in MS Office (Word, PowerPoint, Visio)AWS- Good to have.
Job Title
Senior Product Owner [T500-23843]