Job Title

Role: Collaboration & Email Platforms Team Lead (On-Site | Navi Mumbai | Night Shift – US Hours)We are hiring a Collaboration & Email Platforms Team Lead to own and evolve collaboration, messaging, identity, and email security ecosystems for U.S. based schools and small to medium enterprise clients. This role supports Microsoft 365, Google Workspace for Education, Exchange, Proofpoint, SharePoint, Teams, and identity platforms, while leading a small team and driving SLA-based service delivery during U.S. business hours.Key ResponsibilitiesLead, mentor, and manage a team of 2 Collaboration Engineers; act as final escalation pointAdminister and secure Exchange Online, Hybrid Exchange, Microsoft 365, M365 Education, and tenant governanceManage Google Workspace for Education: identity, groups, policies, Gmail, and integrationsOversee email security tools such as Proofpoint and KnowBe4; drive phishing, spoofing, and threat defenseSupport collaboration platforms: Teams, SharePoint, OneDrive, site governance, and migration activitiesImplement MFA, SSO, Conditional Access, Duo, and strong identity security across cloud & hybrid environmentsMaintain directory hygiene for AD & Entra ID (sync health, OU structure, stale objects, lifecycle)Drive licensing strategy, optimization, cost control, and compliance (M365, education suites, partner competencies)Own PSA delivery in ConnectWise Manage: tickets, SLAs, RCAs, changes, client communication, projectsCollaborate with Project, Server, Network, Managed Services, and Security teams on cross-platform dependenciesCreate SOPs, documentation, tenant standards, governance models, and knowledge resourcesMust-Have Technical ExpertiseEmail & Messaging: Exchange Online, Hybrid Exchange, mail flow, security hardeningCloud Platforms: Microsoft 365 Admin, Google Workspace (Education preferred)Email Security: Proofpoint, anti-phishing, anti-spam, malware defenseAwareness & Training: KnowBe4 administrationIdentity & Access: Entra ID, Conditional Access, MFA, SSO, DuoCollaboration Tools: Teams, SharePoint, OneDrive, migrations and governanceDirectory: AD + Azure AD hygiene for hybrid environmentsPSA: ConnectWise Manage (critical)Scripting: PowerShell (highly preferred)Soft Skills & Leadership Requirements3+ years leading or owning collaboration/email platform operationsExcellent English communication for U.S. clients and global teamsStrong escalation handling during live incidents and migrationsHighly structured approach to SLA delivery, RCA, change management, and governanceStrong cross-team collaboration with Network, Server, Managed Services, and Security teamsShift & Work Requirements