Job Title

Should be flexible working in Australia/UK/US shiftsKey Accountabilities:Ensuring Ongoing Customer Due Diligence reviews are completed within SLAConducting regular buzz meetings with teamEnsure workforce planning non-negotiables are adhered to Complete regular 1:1 conversation with team membersCoach and build team member capabilityRespond to QA feedback and meet QA completion SLAIdentify process improvement opportunitiesConduct case review sessions with teamEssential capabilities Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance, career developmentManage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes processing/authorising daily work requests as requiredSupport Director (Operations) with resource planning to optimise workforce, and performance (e.g. volume) monitoring with internal India and onshore stakeholdersExperience in driving Process Improvement and transformation initiatives as part of BAU either thru Technology/or driving organic efficiencies within the groupLead Governance and Reporting thru preparation and presentation of dashboards, Executive Presentation packs etcAssess operational risk and efficiency to reduce risk and uplift work practices. Maintain standard operating proceduresUnderstanding of ControlIQ or any Productivity or Resource Management tool to plan and measure team performanceUnderstanding of AML/CTF LegislationExcellent communication skills – Both Written and VerbalExperienceMinimum 15+ years of experience in Refresh & Onboarding/Periodic Reviews with a demonstrated understanding of corporate & institutional and/or markets) product, processes and systemsPrior Exposure in transitioning, leading and scaling up teams10+ years of People Management experience handling junior level Analysts as direct reports as wellProven Experience in driving Process Improvement and transformation initiatives as part of BAU is essentialExtensive prior request servicing and authorisation experience is requiredExperience using ControlIQ or any Productivity or Resource Management tool for planning and performance oversight.