Job Title

Location: Hybrid/Bengaluru/Gurgaon Long-Term Contract Opportunity Key ResponsibilitiesAct as an operational subject? matter expert for Zscaler technologies (ZPA, ZIA, SIPA).Review, refine, and optimise Zscaler policies, rules, and configurations in line with best practice.Identify and address operational technical debt within the Zscaler estate.Monitor, maintain, and improve Zscaler services to meet OLAs, KPIs, and business expectations.Support high? severity incidents, providing deep technical expertise for rapid resolution.Maintain operational governance and ensure services remain compliant, secure, and supportable.Work closely with global ENS teams to deliver a unified “One Team” operational service.Mentor and share knowledge with ENS team members to elevate operational capability.Skills and ExperienceEssentialExtensive operational experience with:Zscaler ZIA, ZPA, SIPA (policy management, troubleshooting, tuning, optimisation)Secure access, cloud proxy services, and zero?trust architecturesStrong understanding of network security concepts and enterprise cloud security operations.Strong analytical and troubleshooting skills with a logical, structured approach.Ability to work effectively under pressure in a fast? paced operational environment.Excellent communication and interpersonal skills, including stakeholder and vendor management.Self-starter capable of working with minimal supervision.DesirableExperience with automation or scripting (Python, Ansible, Terraform) for operational tasks.Knowledge of DNS, DHCP, load balancing, and supporting infrastructure components.Experience with monitoring and analysis tools (e.g., Wireshark, Logic Monitor).Ability to work with audit and compliance teams.Exposure to connectivity in trading/financial services environments (Bloomberg, Radianz, etc.).Personal AttributesPassionate about cloud security and operational excellence.Innovative and proactive in identifying issues and opportunities for improvement.Comfortable in a rapidly evolving and progressively transforming technology landscape.Committed to quality, best practice, and continuous service improvement.