Job Title

Company - Our client is a globally recognized engineering, technology, and professional services firm known for delivering innovative infrastructure and digital transformation solutions across diverse industries. They are consistently recognized for fostering a collaborative, forward-thinking work environment and supporting large-scale, mission-critical projects.Job Title - System Administrator (Business Intelligence Technician)Location - Remote (India, standard daytime working hours preferred)Role Type - Contract (1-year)Must Have Skills:Strong hands-on experience with Unified Communications systems, especially Microsoft Teams (including Direct Routing)Experience with Crestron Flex (Teams MTR), AudioCodes, Polycom, and/or Cisco VTC devicesProven ability to design and support AV/UC environments, including interpreting floorplans and schematicsSolid IT network communications knowledge for troubleshooting and maintaining communication systemsResponsibilities and Job Details:Design, implement, and support Unified Communications (UC) and Audio/Visual (AV) environments across the organizationProvide end-to-end lifecycle support including deployment, monitoring, troubleshooting, and optimizationCollaborate with internal stakeholders such as Architects, Engineers, Project Managers, Security, and Supply Chain teamsCoordinate with external vendors for system installations, upgrades, and issue resolutionSupport videoconferencing, collaboration tools, and call center technologiesPerform system upgrades, patching, and post-deployment validationMonitor system performance and proactively address issues to ensure uptime and stabilityMaintain detailed documentation for systems, processes, and configurationsAct as an internal consultant for UC and AV solutions and best practicesParticipate in system design reviews and contribute to continuous improvement initiativesProvide technical support and troubleshooting for communication systemsAdapt to flexible work hours and occasional travel as needed