Job Title

Position’s Objective:To manage a store in a profit center capacity in order to achieve budgeted sales and profits and provide superior customer serviceKey Responsibilities:Sales Target AchievementTo ensure implementation of promotional activities and create awareness of the Fabindia brandIdentify potential customers and customize selling approach to cross sell/up-sellPlanning and achieving the daily/monthly Store as well as category sales Targets of the storesTo track and monitor retail metrices like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measuresShould be able to Gauge customer requirements, bulk orders and fulfillment of sameOrdering the right product mix to meet customer/store needs .Customer ServiceTo ensure superior customer service at all timesEnsure major customer issues/complaints/feedbacks are escalated to the Area Manger/MRHEnsure appropriate look and feel, smooth running and security of own storesMaximize the store Profitability and Productivity by following the productivity parameters.Maintain the balance between optimal utilization of the wallet and meeting customer needsMonitor compliance and provide inputs for refinementIdentify need gaps and influence product mixEnsure optimal utilization of the walletPlan ordering and managing stock levels as per Fabindia SOPProviding inputs towards product development/Quality IssuesTo ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory lossTo keep check on the given OPEX budgets to ensure expenses are within the Budgets.Visual MerchandisingTo ensure VM Guidelines are followed and adhered to at the storeEnhancing the customer experience by providing feedback/guidance to the team on Visual MerchandisingEnsure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categoriesProviding data and the initial framework of the store budget.Administrative ResponsibilityMonitoring actual performance against OPEX budget through the yearCompiling data and timely reporting of relevant market MIS reports (mystery customer, footfall, conversion, average bill value etc.)Maintaining procedural and documentary complianceTo ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claimsMarket StudyTrack competition and local environment and provide inputs to AM/MRHFormulating strategies & recommending business development initiatives/workable business ideas.Identifying potential store locations and business opportunitiesMIS and ReportingRegular analysis of sales and stocks – region/store/category wiseTo prepare various reports as per the timelines, daily, weekly, fortnightly and monthlySelf & Team Development/TeamworkTeam development by constant coaching and trainingTo deploy staff between the categori0es basis their competenciesKRA based evaluation performance of all reportees to be done by the end of every block and KRAs to be handed over to all reportees at the beginning of every blockRunning a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employeesImproving teamwork with peers/markets/PHTo ensure that all team members are groomed as per Fabindia standards and adhere to the code of conductEducational Qualification: Graduate / PG / MBARetail Experience is a must.Key Skills:Results-Oriented ApproachInnovative Thinking and Willingness to LearnStrong Customer FocusEffective Decision-MakingStrategic and Entrepreneurial MindsetPlanning and Analytical SkillsInterested candidates please share resume at .