Company DescriptionFounded in 2013, ShipOutFromUSA (SOFU) simplifies global shopping by providing shoppers with free virtual addresses in the USA, UK, and UAE. Specialising in facilitating international purchases from fashion, electronics, and luxury goods, SOFU handles consolidation, repacking, shipping, and customs coordination. By offering personalised services like concierge purchasing and tailored logistics, SOFU bridges the gap between international customers and overseas retailers. Known for its transparency, reliability, and customer-first service, SOFU has earned a reputation as a trusted leader in cross-border logistics, with over a decade of expertise in delivering seamless shopping experiences worldwide.Role DescriptionThis is a full-time, on-site role for a Customer Support Executive based in Mumbai. The role entails engaging directly with customers and resolving inquiries related to SOFU’s logistics services. Key Responsibilities Respond to customer queries via WhatsApp, email, callsShare pricing, timelines, and process detailsCoordinate with warehouse & accounts teamSend invoices and follow up on paymentsProvide tracking updates and resolve issuesMaintain customer records and order detailsRequirements 1–2 years in customer support / operationsStrong communication (written + verbal)Ability to handle multiple chats efficientlyBasic understanding of logistics is a plusSkillsProblem-solving attitudeAttention to detailPatience & professionalism
Job Title
Customer Support Executive