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Job Title / Role: Service Delivery Head-InsuranceKey Skills: Policy Center, Billing Center, Claims Center, Guidewire/PEGA, Agile methodology, Insurance domainExperience: 15-22 yearsLocation: HyderabadMode: Work From OfficeWe at Coforge are hiring Service Delivery Head-Insurance with the following skillset:Key Responsibilities:1. Application Delivery LeadershipOwn end-to-end delivery and performance of Guidewire platforms—Policy Center, Billing Center, Claims Center.Govern application development, enhancements, production support, and system integration.Establish predictable Agile/DevOps execution frameworks to ensure high-quality releases.Ensure platform functional stability, scalability, and performance to meet business needs.2. Multi-Portfolio IT Service Delivery ManagementOversee delivery of associated insurance applications (rating engines, portals, document mgmt., integrations).Define and enforce SLAs, KPIs, OLAs for development, support, and operational services.Govern incident, problem, and change management; reduce defects and MTTR.Drive service reliability engineering (SRE) culture to enhance resiliency.3. Transformation, Modernization & CloudLead modernization and upgrade initiatives for Guidewire platforms.Support migration to Guidewire Cloud Platform (GCP) where applicable.Champion microservices/API modernization, digital integration, and ecosystem expansion.Drive CI/CD automation, cloud adoption, and DevOps practices.4. Stakeholder & Business PartneringAct as senior engagement leader with global IT, product, and insurance operations executives.Engage underwriting, claims, billing, and distribution leaders to align service delivery with business goals.Provide executive-level reporting on delivery performance, risks, and outcomes.Manage escalations with diplomatic yet firm resolution leadership.5. Governance, Risk & ComplianceEnsure compliance with InfoSec, regulatory, data governance, business continuity standards.Maintain audit readiness, drive risk remediation, and ensure documentation quality.Govern vendor partnerships and manage offshore/nearshore partner models.6. Continuous Improvement & Value EngineeringDrive value realization and cost optimization programs within application delivery services.Identify opportunities for automation, process streamlining, and productivity uplift.Standardize delivery methodologies, engineering practices, and operating models.Leverage analytics & data insights to improve platform performance and delivery predictability.7. Strategic Planning & GCC Capability Scale-upContribute to multi-year roadmap for Guidewire application portfolio, upgrades, and transformation programs.Drive demand planning, resource capacity management, workforce scaling, and skill evolution.Partner with global leaders to identify additional workstreams for GCC expansion.Build and strengthen GCC Center of Excellence (CoE).8. People & Organizational LeadershipLead, mentor, and develop Guidewire engineering & service delivery teams.Drive talent strategy, skill development, and certification uplift (especially Guidewire + cloud).Establish a culture of high performance, accountability, and continuous learning.Qualifications:15 to 22 years of IT experience with minimum 6–8 years in platform delivery leadership.Expertise in managing PolicyCenter, BillingCenter, and ClaimsCenter implementation/support.Demonstrated success leading global IT delivery in GCC or similar distributed models.Strong background in ITIL/ITSM, Agile/DevOps methodologies.Bachelor’s degree in Engineering/Computer Science; MBA preferred.Preferred Skills:Cloud experience along with Guidewire/Duckcreek platforms strongly preferred.Familiarity with complementary ecosystem platforms (e.g., rating engines, CRM, DMS).Experience in insurance domain preferred.Familiarity with GCC operating modelsLean Six Sigma certification is a plus.Strong executive communication and stakeholder engagement skills.Experience managing large technology/vendor partnerships.