Operations & Process HeadCompany: Geekynd Location: Remote / India Reports to: Founder & CEOAbout GeekyndGeekynd is a global outsourcing and remote staffing company that helps startups, agencies, and growing businesses build reliable offshore teams.We provide services such as:• Virtual assistants • Customer support teams • Backend operations teams • Digital marketing support • IT and technical support teams • Virtual receptionistsOur mission is to help international companies scale efficiently by leveraging skilled remote teams while maintaining high service quality and operational reliability.We are currently building our core operational foundation and are looking for an experienced Operations & Process Manager who can design, structure, and implement scalable systems for the business.Role OverviewThe Operations & Process Manager will be responsible for designing and implementing the operational framework of Geekynd from the ground up.This role requires someone who understands how outsourcing companies operate and can build structured processes, documentation, service workflows, and operational systems that support scalable global operations.The ideal candidate will have prior experience in BPO, outsourcing companies, remote staffing firms, or service-based agencies and must be capable of building operational processes from scratch.Key ResponsibilitiesProcess Design & SOP Development• Design and document Standard Operating Procedures (SOPs) for all key business functions• Create structured processes for service delivery, internal workflows, and operational management• Ensure all operational activities follow standardized and scalable systemsExamples of SOPs to be created:• Client onboarding process • Service delivery workflows • Recruitment & hiring process • Training and onboarding for remote staff • Quality assurance processes • Client communication protocols • Escalation and issue resolution processesService Structure & Pricing Framework• Work with leadership to design service packages and pricing models • Define service scope and deliverables for each offering • Ensure pricing structures maintain healthy margins while remaining competitive in the global outsourcing marketOperational Systems Setup• Design and implement operational tools and systems for managing teams and clients • Define workflows for internal collaboration between HR, delivery teams, and sales teams • Implement systems for performance tracking and operational efficiencyLegal & Documentation Framework• Coordinate creation and standardization of important legal documents such as:• Non-Disclosure Agreements (NDAs) • Master Service Agreements (MSAs) • Client service contracts • Internal employee agreements • Operational documentation templatesThis role will collaborate with leadership and legal advisors to ensure compliance.Client Onboarding & Delivery Framework• Design a structured client onboarding system • Create onboarding checklists and processes • Ensure smooth transition from sales to service deliveryQuality Control & Operational Monitoring• Establish quality control frameworks for service delivery • Monitor operational performance and identify areas for improvement • Continuously optimize processes to improve efficiency and service qualityCross-Department Coordination• Work closely with:• Business Development team • HR & Recruitment team • Delivery teams• Ensure alignment between sales promises and operational capabilitiesRequired ExperienceMinimum 4–8 years of experience in operations, preferably in:• BPO companies • outsourcing firms • IT services companies • remote staffing agencies • service-based startupsCandidates with experience building operational processes from scratch will be strongly preferred.Key Skills RequiredOperational Strategy Experience designing scalable operational frameworksProcess Documentation Strong experience writing SOPs and operational documentationService Delivery Management Understanding of outsourcing service delivery modelsBusiness Process Optimization Ability to identify inefficiencies and improve operational workflowsProject Management Ability to manage multiple operational initiatives simultaneouslyCommunication Skills Ability to work closely with leadership, HR teams, and business development teamsTools & Systems Experience (Preferred)Experience working with tools such as:• project management platforms (Asana, Zoho, ClickUp, SmartTask, Trello, etc.) • CRM systems • documentation platforms (Notion, Confluence, etc.) • operational workflow toolsPerformance Expectations (First 90 Days)Within the first 3 months, the Operations & Process Manager is expected to:• Design core service packages and operational structure • Develop SOPs for key business functions • Create client onboarding and delivery workflows • Establish documentation for contracts, NDAs, and operational templates • Implement operational systems for internal coordinationWhy Join Geekynd• Opportunity to build the operational backbone of a growing global company • Work directly with the Founder & CEO • High ownership and impact in shaping the company’s operational structure • Flexible remote work environment • Opportunity to grow into Head of Operations as the company scalesCompensationCompetitive salary based on experience.Performance-based incentives may be offered based on operational improvements and company growth.Application ProcessInterested candidates should share:• Updated resume • Details of previous companies worked with • Examples of processes or SOP frameworks they have created • Experience working with outsourcing or service delivery businessesIf you are passionate about building structured systems and scalable operational processes, we would love to hear from you.
Job Title
Process Head