Job Title

Own restaurant execution in a scaled, venture-backed corporate catering platformAbout Club FeastClub Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage thousands of corporate orders and deliveries each week through a centralized operations platform.We are backed by General Catalyst — the same investment firm behind Airbnb and Snapchat — and led by experienced operators from high-growth consumer and financial services companies.Club Feast is built to scale: strong operational discipline, clear ownership, and systems designed for national volume.About the RoleWe are hiring a Restaurant Operations Coordinator to join our core operations team and own the day-to-day execution of restaurant partnerships.This is a fully remote role, supporting U.S. operations and working primarily during U.S. business hours. You will sit at the intersection of restaurant coordination, quality control, and live operations, ensuring that every meal meets Club Feast’s standards before it reaches the client.This role goes beyond coordination. You’ll be responsible for anticipating issues, managing real-time adjustments, and maintaining strong restaurant relationships that directly impact service quality and customer satisfaction.You’ll work closely with Operations leadership, Shift Managers, Dispatch, and Account Management.This role is ideal for someone who thrives in fast-paced environments, has strong operational judgment, and wants real ownership in a scaled, venture-backed company.What You’ll DoDaily Restaurant Operations & ExecutionCoordinate daily order execution with restaurant partnersServe as the primary point of contact for same-day restaurant issues and adjustmentsEnsure orders are prepared accurately, on time, and according to quality standardsQuality Control & StandardsMonitor food quality, packaging, temperature, and presentationFlag and resolve quality issues before orders go outEnforce Club Feast standards consistently across restaurant partnersFuture Order Planning & ForecastingSupport planning and execution of future ordersCollaborate on forecasting demand and aligning restaurant capacityHelp ensure menus and offerings match client needsRestaurant Relationship ManagementBuild strong, professional relationships with restaurant partnersAct as a trusted operational partner to restaurantsDrive accountability while maintaining collaborative partnershipsMenu & Pricing CoordinationSupport menu setup, updates, and pricing alignmentCoordinate with restaurants to ensure offerings meet operational and cost standardsContinuous Improvement & ReportingTrack recurring issues and operational trendsIdentify opportunities to improve restaurant execution and workflowsShare insights and recommendations with Operations leadershipWhat Success Looks Like (First 90 Days)Independently managing daily restaurant operationsBecoming a trusted escalation point for restaurant-related issuesReducing quality errors and last-minute disruptionsImproving consistency across restaurant partnersBuilding strong working relationships with key restaurantsWho You AreHighly organized and detail-orientedStrong communicator with restaurants and internal teamsCalm and effective under pressureProactive, solutions-oriented mindsetExperience in restaurant operations, hospitality, logistics, or operations is a strong plusComfortable working primarily during U.S. business hoursWhy Join Club FeastHigh ownership and accountability from day oneWork closely with Operations leadershipRemote-first, globally distributed teamClear growth path into senior restaurant ops or broader operations rolesJoin a General Catalyst–backed company building a category-defining corporate catering platform