Job Title

Lohono Stays is a distinguished luxury villa rental brand, redefining high-end vacations with curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality,” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Coonoor, Maldives, Phuket, Italy, and more, with plans for continued global expansion.What sets Lohono Stays apart is its comprehensive service, which includes:✔ Fully serviced luxury homes with private chefs, butlers, and housekeeping to deliver a five-star standard✔ 24x7 concierge services, ensuring tailored, attentive service✔ Event hosting and celebration planning in bespoke settings✔ Wellness and rejuvenation offerings designed for relaxation and revitalizationLohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.For more information visit Isprava is India’s leading non-urban, luxury home developer. Over the past nine years, Isprava has grown exponentially by creating some of India’s most sought-after luxury homes in non-urban locations. The company has over 220 properties worth over USD 360 million spread across Goa, Alibaug, Kasauli and the Nilgiris. Isprava specialises in designing and building luxury homes and providing end-to-end services that include identifying the best locations, crafting bespoke spaces and ensuring seamless delivery of fully furnished homes to homeowners. Focused on providing only the finest to their customers, Isprava’s defining principles - exclusivity, comfort, and integrity -- have propelled them to become an acknowledged connoisseur of crafting one-of-a-kind lifestyle experiences through distinctly unique residences.Website link - page - and homes - story - Relationship Manager - Home Owner Relation (Duty Manager/Front Office Manager/Guest Relation Manager)BU: Lohono StaysDept : HOMLocation: North GoaKey Responsibilities:• Build and maintain strong relationships with homeowners, serving as their primary point of contact.• Act as homeowners’ representative within the company, managing operational and financial approvals.• Provide regular performance updates and reports on properties.• Collaborate with sales and marketing to promote properties and maximize rental revenues.• Monitor property expenses, maintenance, repairs, and renovations within budget.• Oversee financial transactions, ensuring accurate payments and reporting.• Coordinate with internal teams for timely resolution of homeowner concerns; escalate when required.• Supervise property maintenance and housekeeping services to ensure high standards.• Ensure compliance with legal and regulatory requirements (licenses, permits, safety).• Resolve disputes professionally between company and homeowners.• Maintain accurate homeowner records and agreements.• Identify and implement process improvements to enhance homeowner services.Education & Experience:Bachelor’s degree in Hospitality, Business Management, or related field (preferred).5–7 years in Customer Service, Sales, or Key Account Management (Hospitality/Travel/Tourism industry preferred).Skills & Traits: • Proven experience in property management, hospitality, or similar role.• Strong financial acumen and budget management ability.• Excellent communication, negotiation, and interpersonal skills.• Detail-oriented with strong organizational and problem-solving skills.• Ability to work independently and collaboratively.• Proficiency in relevant software and reporting tools.• Customer-centric mindset with high ownership.Benefits:5 Days working (Monday to Friday)Medical InsurancePaid LeavesExposure working with HNI.