Job Title

We are looking for a highly driven and experienced Delivery Lead to lead KAPITAL’s ERP staffing delivery function for our US clients. This is a strategic and high-ownership role where you will manage a team of recruiters, drive performance, maintain quality, and ensure timely and successful fulfilment of US ERP contract and full-time roles. You will work with niche technologies such as Oracle Cloud, Workday, SAP, PeopleSoft, Salesforce and more — making this a high-impact, high-value delivery leadership role.Key ResponsibilitiesTeam Leadership & Performance ManagementLead, mentor, and manage a team of US ERP recruiters to meet daily, weekly, and monthly delivery goals.Set performance expectations, track KPIs, and ensure consistent productivity and quality of submissions.Conduct daily huddles, weekly reviews, performance evaluations, and continuous coaching.Build a high-performing delivery culture focusing on speed, quality, and accountability.Delivery ExcellenceOversee full-cycle delivery for ERP and IT roles (Oracle Cloud, SAP, Workday, PeopleSoft, Salesforce, etc.).Ensure high-quality internal submissions and client submissions daily as per delivery KPIs.Partner closely with Account Managers/Sales teams to understand demand, urgency, and client requirements.Drive candidate pipeline, talent mapping, and proactive sourcing for recurring skills.Client CollaborationWork directly with US clients and account managers to understand role expectations and prioritise requirements.Maintain strong communication channels to ensure clarity and timely updates on candidate pipelines.Handle escalations, negotiate timelines, and ensure smooth delivery across all positions.Process & Operational ManagementOptimise recruiter workflows, sourcing techniques, and use of platforms like LinkedIn Recruiter, Dice, Monster, JobDiva, Clockwork, and KAPITAL’s AI platform Madgigs.Ensure compliance with US hiring standards, tax terms (C2C, 1099, W2), and visa classifications.Maintain accurate reporting, dashboards, and real-time delivery insights for leadership.Improve delivery efficiency through automation, data-driven decision-making, and process refinement.Recruiter DevelopmentTrain new recruiters on US staffing fundamentals, ERP technologies, sourcing strategies, and communication standards.Upskill the team regularly on market trends, tech stacks, US client expectations, and best practices.Build succession plans within the delivery team and help develop future leads.Qualifications & Skills Required5–10 years of experience in US Staffing, with at least 2+ years leading a delivery or recruiting team.Strong understanding of ERP technologies (Oracle Cloud, Workday, SAP, PeopleSoft, Salesforce).Hands-on experience working with US tax terms (C2C, W2, 1099) and US visa types (H1B, GC, EAD, TN, etc.).Proven ability to meet delivery KPIs in a high-volume, fast-paced US staffing environment.Strong leadership, coaching, and team management capabilities.Excellent communication, client handling, and problem-solving skills.Proficiency in ATS/CRM tools such as JobDiva, Clockwork, LinkedIn Recruiter, Dice, Monster, etc.