Job Title

We are looking for an experienced Freelance Service now Engineer to join a high-performing engineering team working on scalable products for global enterprise clients.This role is ideal for professionals currently working in a 100% REMOTE setup and looking to take up a long-term freelance or part-time engagement alongside their primary role with competitive compensation and meaningful additional income.Company Background We are a product engineering firm partnering with top-tier global organizations across consulting, fintech, retail, and consumer tech. Our 750+ strong engineering team delivers high-impact solutions across Product and Data Engineering, with deep expertise in Agentic AI, GenAI, RPA, and Full-stack development.Key ResponsibilitiesDesign and develop solutions on the ServiceNow platformWork extensively on CSM (Customer Service Management), ITSM (IT Service Management), and FSM (Field Service Management)Customize workflows, business rules, UI policies, and client scriptsIntegrate ServiceNow with third-party systems and APIsCollaborate with stakeholders to gather and understand requirementsEnsure platform performance, scalability, and security best practicesProvide support, enhancements, and continuous improvementsMust-Have SkillsServiceNow Development (6+ years overall experience)ITSM: 5+ years of hands-on experienceCSM: Minimum 2+ years of experienceFSM: Minimum 2+ years OR strong working exposureStrong knowledge of ServiceNow scripting (JavaScript, Glide API)Experience in workflows, integrations, and automationGood understanding of ServiceNow architectureSoft SkillsStrong communication and stakeholder management skillsAbility to work in a client-facing offshore modelProblem-solving and analytical thinkingEngagement DetailsCommitment: ~35 hours per week with predictable workload and clear deliverablesWork Model: 100% remote engagement from our sideCompensation: Monthly payouts with a transparent pay cycleTenure: Long-term engagement for high performers; continuity and stability assuredEligibility: Open only to professionals currently working in a full-time remote role (validated during screening)Growth: Opportunity to work on complex, high-impact products alongside senior engineering leadership