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Job Title: Oracle Transportation Management Functional ConsultantExperience :- 7 to 15 YearsLocation :- Pune, Bangalore, Noida, Chennai, HyderabadRotational Shift Timings :- 6 AM to 3PM , 1PM to 10 PM , 9:30 PM to 6AM (Rotational)Role Overview: Oracle Transportation Management Functional Consultant will be providing second‑level functional support for OTM Module. This Role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs). Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring & non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, all while continuously identifying opportunities to automate these SOP-driven tasks.Key ResponsibilitiesAct as functional escalation points for Oracle Transportation Management Functional Consultant.Analyse and resolve medium to complex functional issues that cannot be resolved by L1 support.Perform root cause analysis (RCA) for recurring issues and support permanent fixes.Resolve functional break-fix calls either permanently or by workaroundHandle issues related to data in the production instanceFollow up on SRs, patches, and issues to ensure resolutionConduct training for power users on the application and support functionalitiesConduct root cause analysis and error detection/correctionProvide 24/7 in-person or Zoom support for priority / critical day-to-day operational issuesProvide 24/7 in-person or Zoom support for month-close activitiesMonitor integrations for data leakage and error handlingPerform smoke testing after planned/unplanned system outages to ensure stabilityResolve functional issues related to OTM.Monitor daily OTM processes such as Order release creation, Shipment planning, Tendering, Event updates, Freight settlement flowValidate and troubleshoot failed jobs, automation agent errors, and process delays.Required Skills & QualificationsBachelor’s degree in IT, Computer Science, or equivalent practical experience.5–10 years of functional support experience in OTM and Strong hands‑on expertise in Shipment planning, Tendering and communication, Rate Management, Execution & Tracking, Freight Payment.Ability to perform RCA and functional troubleshooting independently.Excellent communication, problem-solving, and customer service skills.Experience working in a 24x7 or enterprise support environmentAbility to work with cross-functional teams and escalate issues effectively.Knowledge is ITIL is must.