Job Title

Customer Relationship Officer – US Healthcare Voice ProcessLocation: Trivandrum (Work from Office – Elippode)Shift: Night Shift (9:30 PM – 6:30 AM) | 5 Days WorkingCompensation: 3 LPA-4.5 LPA (Including PF and PGDM monthly fees of ₹6,666)Eligibility Criteria:This role is only for graduates (postgraduate candidates should not apply). You must have exceptional spoken and written English communication skills. Pursuing the PGDM program along with this job is mandatory and non-negotiable. About the Role:This role sits at the intersection of customer experience and healthcare coordination not just a calling job.You’ll be directly interacting with patients, caregivers, and healthcare providers in the US, helping them navigate appointments, care processes, and service queries.The quality of your communication and accuracy of your work will directly impact patient experience — so this role demands both empathy and discipline.Why This Role is Different:Exposure to US healthcare workflows and global client handlingHigh ownership role — not just scripted callingBuilds a strong foundation for careers in healthcare operations, CX, and international supportNote: This is still an operations-heavy role — consistency and process adherence matter more than creativity.The Job:Handle inbound and outbound calls with US-based patients and stakeholdersAssist patients with appointment scheduling and care coordinationRespond to service-related queries with clarity and empathyCommunicate effectively with physicians, patients, and family membersEnsure accurate data entry and task completion in the systemFollow compliance protocols and healthcare process guidelinesMaintain high service quality across every interactionIdeal Candidate:0–5 years of experience in international voice process or customer supportExperience with US clients or healthcare processes is a strong advantageClear, confident English communication (neutral/accent preferred)Strong multitasking and time management abilitiesPatient-focused mindset with a professional approachAble to handle repetitive workflows without compromising qualityWork EnvironmentWork from office setup in TrivandrumNight shift aligned with US operationsStructured, process-driven environment with performance expectationsHow to ApplyShare your resume at