Job Title

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countriesLink for our website: - The Sales Operations Manager is responsible for developing operational metrics, rigor, visibility, and scalability across NIIT's global B2B sales organization and EMs.This role enables executive and sales leadership to have consistent dashboards, forecast better, and execute consistently across geos, verticals, named accounts and complex solution portfolios (Managed Training Services, Customer Education, Leadership Dev.This is a high-impact, cross-functional role working at the intersection of Sales, Pre-Sales, Marketing, Finance, and Delivery.Responsibilities1. Sales Performance & ForecastingOwn sales forecasting, pipeline data integrity, and deal inspection cadenceDrive fortnightly /monthly sales operating reviews (Monthly Reviews)In partnership with sales leaders identify pipeline risks, gaps, and growth leversEnsure forecast accuracy and disciplined opportunity management2. Sales Process & GovernanceDefine and enforce end-to-end sales processes (lead -- opportunity -- close -- handover)Ensure consistent usage of CRM and sales tools across regions3. CRM, Tools & Data ExcellenceAct as business owner for CRM (HubSpot) and sales analyticsDesign/manage dashboards for:Pipeline coverageWin/loss analysisSales cycle timeConversionDrive CRM hygiene, adoption, and continuous improvement4. Planning, Targets & IncentivesSupport annual and quarterly sales planningAlign quotas, territories, and coverage models with GTM strategyPartner with Finance on incentive compensation compliance and tracking5. Cross-Functional AlignmentAct as the single operational bridge between:SalesPre-SalesMarketingFinanceDelivery / OperationsIdeal Candidate ProfileExperience8-12 years of experience in Sales Operations / Revenue Operations / Commercial OperationsExperience supporting global B2B enterprise sales teamsBackground in services, SaaS, or complex solution selling preferredExposure to multi-region, matrixed organizationsSkills & CapabilitiesStrong analytical and problem-solving mindsetDeep hands-on experience with CRM (Hubspot preferred)Ability to translate strategy into operational executionExcellent stakeholder management and executive communication skillsComfortable operating with ambiguity and scalePersonal AttributesHighly structured, detail-oriented, and execution focusedTrusted advisor to senior sales leadershipBias for action with strong business judgmentAbility to influence without authorityNIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.