About EarlyFitEarly is India’s foremost full-stack weight loss platform, combining GLP-1 medication, doctor-led care, nutrition coaching, lab diagnostics and technology to treat obesity and metabolic health at the root. We focus on clinical, personalized, and data-driven care for sustainable results - not quick fixes. Key GLP-1 patents expire on March-20 in India, which will further fuel our hypergrowth.Role Overview We’re looking for a Client Success Associate to manage client conversations entirely over WhatsApp. You will be the voice of EarlyFit—supporting clients with fast, empathetic, and professional communication throughout their health journey.What You’ll Be Doing ?Respond to client queries on WhatsApp in a timely and professional mannerGuide clients on programs, meal plans, onboarding, renewals, and appointmentsMaintain a warm, encouraging, and health-focused brand voiceManage multiple chat conversations efficiently without losing contextCapture feedback and common pain points to improve the client experienceWhat We’re Looking For ?Excellent written English and strong text-based communication skillsAbility to convey empathy, clarity, and professionalism through chatHigh typing speed and comfort using WhatsApp Business/WebStrong multitasking and problem-solving skillsInterest in nutrition, wellness, or health is a plusLocation: From our Delhi office
Job Title
Client Success Associate