Job Title

Job Title-Onboarding Assistant ManagerPurpose of RoleThe Onboarding & Client Lifecycle team is responsible for managing and co-ordinating the full spectrum of client lifecycle activities, from onboarding and due diligence to ongoing monitoring, regular reviews, and client offboarding. This role ensures a seamless and compliant client experience while working closely with internal stakeholders and clients. The ideal candidate will drive efficiency, risk mitigation, and process enhancements to optimize the client journey. Key ResponsibilitiesClient Onboarding and Due Diligence:Plan, manage and oversee the end-to-end onboarding process, ensuring timely and efficient client activation.Act as the primary Onboarding contact for new clients, working with the commercial and service delivery teams to ensure a seamless transition into Vistra.Collaborate with internal teams (commercial, KYC teams, Compliance, Service Delivery) to agree plans and ensure all onboarding requirements are achieved in a timely manner.Process Governance & OptimizationMaintain data to support management oversight (local, regional and global) of process effectiveness and enable processing risks to be identified and managed quicklyLeverage technology, automation, and data analytics to improve client lifecycle management. Look for opportunities to add value and reduce the costs of processing Collaborate with global and regional teams to ensure alignment of onboarding processes with organizational goalsOperational Excellence:Identify, assess, and mitigate risks associated with the onboarding process for individual clients, and across the process as a whole.Partner with compliance teams to manage regulatory changes impacting the onboarding activities.Leverage technology and automation tools to improve onboarding workflows and reduce manual effort.Supporting Business Development and Growth:Support business development efforts by providing onboarding expertise in client pitches and proposals.Identify opportunities for cross-selling and upselling additional Vistra services during the onboarding process.Support with uploading and maintaining opportunities on V Force Attributes/Technical SkillsExcellent interpersonal skills to engage with clients and internal teams effectivelyAbility to assess risks, identify inefficiencies, and implement process improvementsBasic knowledge of AML/KYC regulatory requirements, and industry standardsExcellent communication, negotiation, and relationship-building skills with a client-centric approach. Relevant Experience2 - 5 years of experience in client services, onboarding and KYC, or client lifecycle managementFamiliarity with Corporate structures and experience with onboarding corporate clients within a Corporate Services, Fund Administration or Financial Services ProviderEducation and Professional Qualification Bachelor’s degree in Finance, Business Administration, or a related field; advanced degree or certifications (e.g., MBA, CFA) preferred. Join us! Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you. Make a difference — seize your world of opportunity with Vistra!