Job Title

O2C Manager Role Overview:We’re looking for an O2C Manager to own the entire order-to-cash cycle across all four regions (India, US, UK, UAE). This is a high-impact, hands-on role where you’ll manage billing operations, drive collections, reduce DSO, and build scalable processes that replace legacy manual workflows. You’ll work directly with the Financial Controller and lead a team of 3 regional finance associates.Key Responsibilities:Billing Operations (Multi-region, Multi-currency) Own end-to-end billing for India, US, UK, and UAE entitiesManage billing platform — invoice generation, validation, and dispatchHandle complex billing scenarios: usage-based, subscription, one-time, and hybrid modelsEnsure billing accuracy across INR, USD, GBP, AED, with correct tax treatment (GST/VAT/Sales Tax)Coordinate with Sales and CS teams on contract-to-invoice alignmentBuild and maintain billing SOPs and exception handling playbooksCollections & Accounts ReceivableDrive collections across all regions; target DSO reduction month-over-monthOwn AR aging analysis and weekly/monthly collection dashboardsManage escalation workflows — from payment reminders to legal/suspension triggersHandle disputes, credit notes, refunds, and write-off approvalsCoordinate with regional teams on local payment methods and banking nuancesTrack and reconcile partner commissions and marketplace deductionsCash Application & Bank ReconciliationMatch incoming payments to invoices across multiple bank accounts and currenciesReconcile payment gateway settlements (Razorpay, Stripe, bank transfers)Manage prepaid customer balances and advance adjustmentsIdentify and resolve unapplied/unidentified receiptsProcess Improvement & AutomationRedesign legacy O2C workflows — current processes are manual and spreadsheet-heavyAutomate billing validation, dunning sequences, and payment matchingDefine KPIs and build operational dashboards for O2C healthDocument all processes for audit readiness and team scalabilityTeam ManagementLead and mentor 3 regional finance associates (India, USCAN, MENA/UK)Set clear ownership, SLAs, and review cadence for each regionConduct weekly pipeline reviews and monthly O2C health check-insRequired Qualifications:Experience2–3 years of experience in finance operations, O2C, billing, or AR/collections rolesB2B SaaS or subscription billing experience strongly preferredHands-on experience with billing platforms (Zenskar, Chargebee, Zuora, or similar)Working knowledge of ERP systems — we use Zoho Books across entitiesStrong understanding of multi-entity, multi-currency invoicing and revenue recognitionFamiliarity with tax engines (e.g., Avalara) and regional e-invoicing requirements (especially UAE)Advanced Excel/Sheets proficiency — comfortable with reconciliations, pivot tables, VLOOKUP/INDEX-MATCH, and multi-currency calculationsCA / CMA / MBA Finance preferred, but strong hands-on experience matters more than qualificationsGood to Have:Experience in a multi-geography SaaS company (India + international)Familiarity with Indian GST, UK VAT, UAE VAT, and US sales taxExperience building O2C processes from scratch or fixing broken onesExposure to finance automation tools, dashboards, or internal toolingPrior experience managing or mentoring a small teamWhat We’re Looking For (Beyond Skills):Clear communicator who can manage stakeholders across Sales, CS, Accounting, and regional teams without hand-holdingComfortable working across IST, GMT, GST, and EST time zones — our entities span India, the UK, the UAE, and the USAnalytical and process-oriented — you see a broken workflow and instinctively want to fix it, not work around itHigh ownership mindset — this role has minimal oversight by design; you’ll own outcomes, not just tasksKey KPIs:DSO reduction across international regions (US, UK, UAE)Cash application accuracy — minimizing unapplied and unidentified receiptsInvoice accuracy rate and reduction in compliance-related billing errorsCredit note and dispute resolution turnaround timeAR ageing health — reducing 90+ day buckets, improving collections effectivenessMonth-end O2C close timelinesWhy Join Us:High-impact role — own O2C for a company processing thousands of invoices across 4 countriesBuild from scratch — redesign legacy processes and make them scalableDirect visibility — report to the Financial Controller, work closely with the CEOGrowth-stage SaaS — backed by Peak XV, Tiger Global, Axilor; scaling across geographiesTeam leadership — manage a regional team from day one