Job Title : L2 System Administrator Experience: 3–5 Years Employment Type: Contract We are looking for a skilled and proactive L2 System Administrator to support and maintain infrastructure operations in a hosted Managed Service Provider (MSP) environment. The ideal candidate will have strong hands-on experience with Windows Server, Citrix, Azure, VMware, and Microsoft 365, and will play a critical role in ensuring system stability, performance, and operational excellence.Responsibilities:Act as L2 escalation support for infrastructure-related issues from L1 teamsMonitor, troubleshoot, and support Citrix Virtual Apps & Desktops, Citrix Cloud, Director, and StoreFrontManage and support Azure infrastructure, including VM operations and basic optimizationAdminister Windows Server environments (2012 / 2016 / 2019 / 2022)Support VMware vSphere and ESXi, including VM provisioning and troubleshootingManage backup monitoring and restores using Veeam Backup & ReplicationAdminister Active Directory, DNS, DHCP, GPOs, and NTFS permissionsSupport Microsoft 365 / Office 365 and Exchange Online user and mailbox operationsAssist with endpoint security tools such as SentinelOne and BitdefenderPerform patch management, routine maintenance, and OS upgradesInvestigate incidents, perform basic root cause analysis, and escalate to L3 when requiredSupport MFA solutions (DUO) and anti-spam tools such as SpamExpertsHandle incidents and service requests using ticketing and monitoring toolsMaintain accurate documentation for incidents, changes, and SOPsCollaborate with L3 engineers on infrastructure improvements and upgradesRequired Skills:Citrix XenApp / XenDesktop, Citrix Cloud, Director, StoreFrontWindows Server 2012 / 2016 / 2019 / 2022Microsoft Azure (VMs, networking basics, resource management)VMware ESXi & vSphere (VM operations, snapshots, troubleshooting)Microsoft 365 / Office 365, Exchange OnlineActive Directory, DNS, DHCP, Group PolicyVeeam Backup & Replication (monitoring and restores)Endpoint Security: SentinelOne, BitdefenderTicketing tools: Halo PSA or equivalentMonitoring tools: NinjaRMM or similarDUO MFA, anti-spam solutions (SpamExperts)Basic SQL Server supportPrint server and network printer supportPreferred Qualifications3–5 years of experience in L2 System Administration / Infrastructure SupportExperience working in an MSP or hosted services environmentMicrosoft Azure Fundamentals or AZ-104 (preferred)Citrix or VMware certifications (nice to have)ITIL v4 Foundation (advantage)
Job Title
L2 System Administrator