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Position: End User TechnicianLocation: BangaloreWork Type: HybridJob Type: Full TimeOverview:TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.Job Description:MAC OS, IOS platform, MDMs, JAMF, AD - End User TechnicianEnd User Technician I(0-2 Years)The Skills that are Key to this role:Technical / BehavioralExperience in supporting hybrid Windows and MAC environmentPrevious end user support experience, on an user community 1000 usersRequires knowledge on the following:MCSE or MCITPBasic knowledge in SCCM Infra and Application packagingKnowledge in supporting MAC OSX (Mojave), IOS platform, MDMs, JAMFApplication installation and diagnose software failuresBasic knowledge of Active Directory, group Policies and Windows permissionsBasic hardware knowledge.Ensure tickets are responded to within SLA and fully documented each step of troubleshooting processKnowledge of ITIL process, ITIL certification will be an added advantageExposure to Ticket Tools like Service NowThe Skills that are Good to Have for this rolePowerShell / Python Scripting skillsGood analytical skillsCommunicator – excellent written and verbal skills, good attention to detailNeed for flexibility towards working hours during busy periods.Minimum Experience on Key Skills0-2 YearsGeneral ExpectationMust have Good CommunicationTekWissen® Group is an equal opportunity employer supporting workforce diversity