Job Title

Designation: Manager – Procurement - GSCBase Location: Navi MumbaiReporting to: GSC Functional LeaderShift Timing: Australian Shift timingRole Purpose: Lead end‑to‑end service delivery for assigned towers/processes in the Shared Service Centre by owning outcomes, not tasks. The Manager ensures the following:Operational excellenceSLA adherenceStakeholder satisfaction Risk & complianceContinuous improvement People leadership -Enabling Team Leads and SMEs to execute and optimize the work. Key Responsibilities: Technical SkillsEnd to End Procurement knowledgeIdentify, evaluate, and onboard suppliers and vendors.Maintain strong relationships with key suppliers.Conduct regular vendor performance evaluations.Oversee Purchase Requisition, Purchase order creation, approval, and tracking.Coordinate with internal teams to meet procurement requirements.Ensure procurement activities comply with company policies and legal regulations.Maintain documentation and audit readiness.Work closely with finance, operations, and project teams.Understand internal requirements and align procurement activities accordinglyTrack procurement KPIs such as cost savings, supplier performance, and procurement cycle time. 2) Service Delivery & Operations ControlEnsure SLA/OLA adherence, TAT, accuracy, and customer experience (CX)/satisfaction targets (NPS)Own daily/weekly production plan, capacity, and throughput across all teams in scopePrioritize queues; manage escalations; remove blockers; enable TLs to schedule and assign workGovern end‑to‑end process health: input quality, processing controls, output delivery, feedback loopsApprove exceptions and non‑standard handling with documented rationale 3) People Leadership & CapabilityBuild a high‑performing team culture; coach Team Leads on planning, feedback, and performanceOwn workforce planning (FTE, skill mix, work continuity), hiring decisions, onboarding and ramp plansDefine role expectations and career pathways; drive Individual Career Development Plans (IDP’s), training, and certification (as necessary) for TLs & SMEsManage performance cycles, lead PIP/recognition, succession planning for critical roles 4) Performance Management & AnalyticsEstablish KPI framework; review daily/weekly scorecards with TLs, course-correct proactivelyDrive root cause analysis (RCA) using data; track corrective/preventive actions (CAPA)Publish monthly/quarterly business reviews (MBR/QBR) with trend insights and improvement plans 5) Stakeholder Management & Customer ExperienceAct as single point of accountability for business stakeholders, align on SLAs, demand, and changeRun structured governance forums (MBR/QBR); manage cross‑functional dependencies and commsCapture VoC/NPS; ensure actioned feedback and transparent status updates 6) Process Excellence & Continuous ImprovementUnderstand and Own Lean/Six Sigma pipeline: map processes, digitize, eliminate waste, standardize SOPsPrioritize opportunities, remove roadblocks, track benefits realizationEnsure robust knowledge management: SOP currency, version control, handbooks, job aids 7) Risk, Controls & ComplianceEnsure policy adherence, regulatory compliance, data privacy, and internal controlsRun risk registers and control testing cadence, close audit actions on timeDefine escalation paths, segregation of duties (SoD), and exception approval limits 8) Technology, Automation & TransformationGovern change management (UAT, training, hyper care) track stabilization metricsPartner with IT on application/platform performance, access controls, and incident management 9) Governance & EscalationOperate a tiered governance: Daily huddles, Weekly Ops Reviews, MBR/QBR with stakeholdersMaintain a Risk & Escalation matrix; resolve escalations within timelines; record decisionsEnsure documentation hygiene: SOPs, playbooks, R&Rs, training logs, risk & control evidence 10) Transition, Migration & Scaling (Applicable based on Operating Model)Lead transitions (from functions) with structured TOM, due diligence, and cutover plansSecure resourcing, training, SOP sign-off, and hyper care. Sign off on steady state readinessScale capacity and standardize global templates; manage demand/surge plans Key Competencies & Behaviours:Core CompetenciesExperience in managing procurement in finance functions.Good to have experience in AR operations like Billing, Receipt Booking and Matching.Operational Excellence, Data‑driven Decision Making, Stakeholder Management.Excellent communication skills.Coaching & Performance Management, Change Leadership, Risk & Compliance.Continuous Improvement (Lean/Six Sigma), Tech Savvy (RPA/Analytics/Workflow).BehavioursOwnership: Owns end outcomes and not just tasks. Collaboration: Aligns withing team and across functions in GSCEmpathy: Balances productivity with well‑being and fairnessAgility: Responds to demand/surge, implements changes quicklyIntegrity & Stewardship: Transparent in decisions, maintains controls