About Linkence.aiLinkence.ai is building an enterprise AI platform that helps organizations search, connect, organize, and interact with knowledge across multiple tools and data sources. We work with institutions and enterprises to simplify access to information and improve productivity through AI.About the roleWe are looking for a Customer Support Executive to join our team. This is an excellent opportunity for freshers and early-career candidates who enjoy speaking with people, solving problems, and creating a great customer experience.In this role, you will be one of the first points of contact for users and clients. You will help answer queries, guide customers, coordinate internal follow-ups, and ensure that every interaction with Linkence.ai is smooth, professional, and helpful.This role is ideal for candidates who are strong communicators, quick learners, organized, and comfortable using digital tools.Key responsibilitiesRespond to customer queries through email, chat, phone, or LinkedIn in a timely and professional mannerUnderstand customer issues clearly and route them to the right internal team when neededFollow up with users to ensure their issues are resolved properlyMaintain accurate records of customer conversations, updates, and statusSupport onboarding of new users and help them understand product basicsCoordinate with sales, operations, and product teams for issue resolutionCollect common customer questions and feedback, and share insights with the teamHelp improve customer satisfaction, response quality, and turnaround timeAssist with simple operational and coordination tasks as requiredWho should applyFreshers and candidates with 0–1 years of experienceGraduates from any stream: BBA, BCom, BA, BSc, BCA, or similarCandidates with good spoken and written EnglishCandidates who are polite, confident, organized, and customer-focusedCandidates comfortable with basic spreadsheets, email, and online toolsRequired skillsStrong communication skillsGood listening and problem-solving abilityProfessional attitude and customer empathyBasic computer and internet skillsAbility to stay organized and manage follow-upsWillingness to learn quickly in a startup environmentPreferred but not mandatoryInternship or project experience in customer support, sales support, operations, admissions, coordination, or client handlingFamiliarity with CRM tools, spreadsheets, or ticketing toolsAbility to communicate in Hindi and English; regional language skills are a plusWhat we offerOpportunity to work with a fast-growing AI companyStrong learning exposure across customer success, operations, and product workflowsHigh ownership and fast career growth for strong performersSupportive and merit-driven work environmentCertificate / recommendation / growth path based on performanceCompensationSalary: ₹9.4 LPA – ₹11.2 LPASelection processApplication reviewShort screening callCommunication / scenario-based assessmentFinal discussion
Job Title
Customer Support Associate