Job Title

We are looking for a reliable, detail-oriented Remote Customer Support Specialist to join our team on a contract basis. In this role, you will be the primary voice for our healthcare client, assisting US-based patients and providers with their inquiries.If you have a passion for helping people and a solid understanding of the US healthcare landscape, we want to hear from you.Follow Morvyn page on Linkedin for job updates.Role OverviewEngagement Type: ContractSchedule: 7–8 hours per day (Shift timings will align with US business hours)Location: Remote (Work from anywhere in India)Compensation: ₹160 per hourKey ResponsibilitiesVoice Support: Handle inbound and outbound calls professionally, addressing patient concerns, scheduling, and billing inquiries.Patient Advocacy: Provide empathetic support while navigating complex healthcare queries.Data Management: Accurately document all interactions in the CRM and healthcare management systems.Compliance: Maintain strict adherence to HIPAA regulations and patient data privacy standards.RequirementsTo be successful in this role, you must meet the following technical and professional criteria:Language Skills: Exceptional spoken English with a neutral accent and clear articulation (this is a voice-heavy process).Healthcare Knowledge: Prior experience or strong knowledge of US Healthcare systems (Insurance, Claims, HIPAA, or Medical Billing) is highly preferred.Availability: Must be able to commit to a full 7–8 hour shift daily.Technical Setup:A reliable laptop or desktop running Windows 11.High-speed, stable internet connection (Fiber/Broadband preferred).A quiet, distraction-free workspace.A high-quality noise-canceling headset.Skills & AttributesAbility to remain calm and professional under pressure.Strong active listening skills.Quick learner capable of navigating multiple software windows simultaneously.Self-motivated and disciplined enough to work independently in a remote environment.