About us- StoneX, was founded in 2003 as a partnership firm.In recent years, StoneX has forayed into an art-driven luxury lifestyle brand, focused on delivering enriching experiences. Challenging conventions, it merges artistic expression with exceptional craftsmanship, offering over 700 varieties of marble, granite, onyx, limestone, and semi-precious stones, sourced globally and processed in one of the world’s finest refineries in Kishangarh, Rajasthan.Renowned for its commitment to quality, StoneX meets international standards across India, the USA, UAE, UK, Australia, and Singapore.Stonex Design District - Where creativity will meet innovation, and every moment will be designed to inspire. Stonex Design District will become a catalyst for transformational experiences. More than just a showcase of craftsmanship, it will be a destination like no other. From the moment guests step into this space, they will be transported into a world meticulously designed using the principles of neuroscience to awaken the senses and foster a deep emotional connection. With seven immersive galleries and thoughtfully curated experiential dining avenues, the district will blend art, design, gastronomy, and storytelling into one cohesive masterpiece.What will make this journey truly magical are the people behind it. From sommeliers and baristas to culinary artists and hospitality experts, every touchpoint will be crafted by professionals who will understand the art of creating meaningful, unforgettable experiences. Stonex Design District will offer an opportunity to be at the forefront of a movement that will redefine luxury, creativity, and the hospitality experience.Stonex India is awarded with following prestigious awards THE WORLD’S GREATEST BRANDS 2015 – 16 – INDIA The “FASTEST GROWING COMPANY” in MSME sector by CNBC-TV18 & Union Bank of India Our Directors Mr. Gaurav Agarwal is recognized as Top 50 Emerging Leaders in Asia & Africa Region & Mr. Saurav Agarwal is given “Youth Business Leader” in North India by Times of India The “Extraordinaire Award” to Stonex India being a Visionary and a Game changer in Stone IndustrySaurav Agrawal Included in the elite “Time 40 Under 40” Club“In line with its purpose to elevate the value of stone, StoneX entered into a three-year partnership with Wallpaper magazine at this year’s Milan Design Week—uniting to celebrate and promote art and design on a global stage.”Plan/ Target: Stonex India is eyeing to aggressively grow its revenue and achieve first milestone of 1500 crore revenue by 2027-28. Company also has a vision of making Stonex a Globally renowned luxury brand. Job Title: Sr Executive - front OfficeLocation: DelhiJOB DescriptionThe Senior Executive – Front Office at Design District, Stonex Global is responsible for overseeing the day-to-day front office operations and ensuring a seamless guest experience. This role supports the Front Office Manager in maintaining service excellence, supervising the front office team, and ensuring that all guests receive a warm, professional, and efficient welcome that reflects the luxury standards of the brand.Key ResponsibilitiesGuest Experience & Service Excellence• Supervise and manage daily front office operations including guest registration, check-in/check-out, concierge desk, reservations, travel desk, valet, and telephone services.• Ensure all guests are welcomed warmly and efficiently, with attention to detail and personalizedservice.• Recognize VIP guests as per the Tier system and ensure appropriate amenities and services areprovided.• Anticipate guest needs and ensure a seamless journey from arrival to departure.• Handle guest queries, requests, and complaints promptly and effectively, ensuring satisfaction.• Maintain high service standards in line with brand expectations for all areas including, lounge, andclub services.• Actively engage with guests in the lobby to build rapport and enhance guest experience.• Coordinate with restaurants, bars, and events teams to ensure smooth guest services across alltouchpoints.Team Support & Supervision• Guide and support front office associates in delivering exceptional guest service.• Provide on-the-job training and assist in staff development under the guidance of the AssistantManager/Manager.• Assist in staff scheduling to ensure adequate coverage across shifts.• Monitor staff grooming and adherence to DD policies and standards.• Participate in departmental meetings and daily briefings to stay updated and communicateeffectively with the team.• Encourage teamwork and maintain a positive work environment.Operational Efficiency & Standards• Ensure accurate check-in/check-out procedures and maintain proper records.• Ensure the front office area, lobby, and reception desk are always clean, organized, andpresentable.• Liaise with other departments (Housekeeping, F&B, Sales, Security) to ensure smooth operations.• Ensure adherence to organizational policies, SOPs, and service standards.Financial & Administrative Responsibilities• Ensure correct posting of charges and settlement of bills at the front desk.• Support in controlling operational costs by managing supplies and resources efficiently.• Maintain proper documentation of guest records in line with data privacy policies.• Assist the Manager/Assistant Manager in compiling daily and weekly front office reports.Qualifications & Skills• Bachelor’s degree/diploma in Hospitality Management or equivalent.• Minimum 4–6 years of experience in front office operations, with at least 1–2 years in asupervisory/executive role within a luxury hotel.• Strong communication and interpersonal skills with the ability to engage guests and colleagueseffectively.• Sound knowledge of front office systems, property management software, and reservationprocedures.• Excellent problem-solving and guest handling skills.• Good organizational and time management skills.• Ability to multitask and remain calm under pressure.Attributes• Professional appearance and polished Demeanour.• Guest-centric attitude with a passion for service excellence.• Positive, proactive, and approachable personality.• Strong work ethic and commitment to teamwork.• Discreet, trustworthy, and detail oriented.
Job Title
Front Office Supervisor