Job Title

About Marbles HealthMarbles Health is redefining the future of brain health. We are building India's integrated neurotechnology platform combining neuroscience, psychology, and digital therapeutics. Our flagship product, EASE, is India’s only CDSCO (Indian FDA)-approved, portable, non-invasive brain stimulation device for treating mental health disorders. By merging tES, EEG, and Cognitive Emotional Training (CET), we are personalizing mental healthcare at scale.This is your opportunity to join us at the ground floor and shape how the future of brain health is delivered across India and the world.The Opportunity We are looking for an ambitious, mission-driven Team Lead for Customer Success & Growth. Doctors, Patients to supercharge the adoption and success of EASE across India’s top mental health institutions. You won't just support clinics, you'll architect the national deployment of a breakthrough technology.This is a high-ownership role at the intersection of clinical partnerships, strategic operations, and market-building. You will be the /"connective tissue/" between our clinical partners, patients, and internal teams, working directly with the founding team to define success for India’s first brain stimulation network.Core Responsibilities: You will be the primary bridge between our clinical operations and business scale, proactively identifying bottlenecks to optimize the patient journey. By maintaining high standards of data integrity and responsiveness, you will ensure EASE remains the preferred partner for our clinical network. This role requires a /"clinical-first/" mindset and /"startup-speed/" execution to deliver a seamless, world-class experience for every stakeholder.1. Patient Engagement and Management• Own the patient lifecycle from lead conversion intake to final assessment and report delivery• Schedule and manage partnership deployments for at-home and clinic-based therapy• Ensure patient milestones are captured at Sessions 1, 10, and 20• Maintain meticulous patient journey records on the master tracking sheet• Manage WhatsApp groups for patient cohorts and provide ongoing support2. Doctor Engagement• Build and maintain strong relationships with EASE-partnered doctors• Share monthly newsletters, case studies, and clinical updates via WhatsApp and email• Coordinate timely feedback from doctors on patient outcomes and device performance• Distribute clinical assets (standees, one-pagers, training docs) to doctor clinics in regional languages• Support doctors in onboarding their clinical staff onto EASE protocols• Track device utilization per doctor; flag under-utilization and lead re-engagement plans3. Training & Clinical Asset Management• Develop and maintain training materials: how-to guides, patient playbooks, software demo videos, and one-pagers• Organize all clinical documents on shared drives with version control• Support training of sales staff and neuromodulation clinic teams on EASE protocols• Coordinate with the team on beta feature testing and field feedback capture• Maintain and update WATI (WhatsApp CRM)4. Events, Webinars & Conferences• Plan and execute EASE webinars (minimum 2 per quarter) — agenda, panelists, promotion, follow-up• Manage conference participation: stall booking, fabrication, logistics, stay and travel coordination• Prepare quarterly event and festive calendars in advance5. Logistics & Accessory Management• Manage runner inventory, scheduling, and at-home patient session coordination• Prepare accessory kits for upcoming device deployments• Handle doctor and patient queries related to electrodes, runners, and operational requirements• Support hardware team in new deployments.What We're Looking ForMust-Have• 2–3 years in clinical coordination, healthcare operations, or health-tech customer success• Strong verbal and written communication in English and Hindi• Experience managing patient or customer relationships end-to-end• Proficiency with CRM tools (WhatsApp Business/Wati)• Organized, process-oriented mindset with strong documentation habits• Comfortable working in a fast-paced, early-stage startup environmentGood to Have• Background in psychiatry, neurology, or allied health support roles• Experience coordinating events, webinars, or CME programs• Prior exposure to medical device deployment or home healthcare delivery models• Familiarity with Google Workspace (Docs, Sheets, Drive)Why Join Marbles• You're joining at the ground floor of a mental health tech company solving a real problem• High ownership, zero bureaucracy — your work will be visible and meaningful• Work alongside psychiatrists, technologists, and mission-driven founders• Competitive compensation with growth into a senior clinical operations or program leadership roleWhat Success Looks LikeDeployment: 200+ successful EASE deployments in your first 6 months.Satisfaction: 90%+ doctor satisfaction and repeat usage.Influence: Key opinion leaders (KOLs) advocating for EASE across Tier 1 cities.Network: National CMEs and marquee hospitals established on your clinical network map.