Job Title

Job Title: SAP Support Consultant (C2C Contract)Experience: 7–10 Years Location: Hyderabad / Bangalore / Chennai Work Mode: Hybrid Shift Timing: 12:00 PM – 9:00 PMPosition SummaryWe are looking for an experienced SAP Support Consultant to provide L2/L3 application support across SAP environments. The ideal candidate will have strong expertise in handling Priority 3 (P3) and Priority 4 (P4) incidents, with a focus on troubleshooting, debugging, and ensuring SLA-driven delivery.This role requires excellent analytical skills, hands-on SAP support experience, and the ability to collaborate with cross-functional teams to ensure seamless system performance and high customer satisfaction.Key ResponsibilitiesManage and resolve P3 & P4 incidents and service requests within defined SLAsAnalyze, troubleshoot, and resolve functional and technical SAP issuesPerform SAP debugging, log analysis, and system investigationAccess client systems to identify root causes and implement fixes or configuration changesCommunicate with stakeholders via calls, emails, or meetings to gather requirements and provide updatesProvide workarounds, fixes, and enhancements based on root cause analysis (RCA)Validate solutions and ensure proper closure of tickets with complete documentationMaintain RCA documents, knowledge articles, and support documentationCollaborate with Basis, ABAP, Functional, and Security teams for issue resolutionFollow change management, access control, and compliance policiesEnsure high customer satisfaction through timely resolution and effective communicationRequired Skills & QualificationsBachelor’s degree in IT, Computer Science, Business, or related field7–10 years of SAP Application Support experience (L2/L3 support preferred)Strong experience in handling incident management (P3/P4 tickets)Hands-on expertise in SAP debugging and troubleshootingGood understanding of SAP modules and business processesExperience with ticketing tools such as ServiceNow, JIRA, Remedy, etc.Ability to perform log analysis, issue diagnosis, and configuration changesStrong root cause analysis (RCA) and problem-solving skillsFamiliarity with ITIL processes and SLA-driven environmentsExcellent communication and stakeholder management skillsAbility to work independently and in a cross-functional team environmentPreferred SkillsCross-module SAP knowledge (MM, SD, FI, etc.)Experience in global support environmentsExposure to change management and release processes