To Apply please fill in this form : Administrator / IT Support Engineer (Remote)Company: GS IT ServicesLocation: Remote Experience: 5+ yearsRole OverviewThis is a fully remote IT support role focused on managing client environments, resolving technical issues, and ensuring systems remain secure and stable.You will handle support tickets, monitor systems, and work closely with internal teams while supporting clients across cloud and on-prem environments.Key ResponsibilitiesIT Support & Ticket ManagementProvide remote IT support to clients via ticketing systemsDiagnose and resolve hardware, software, and network issuesManage and update tickets within SLA timelinesSupport users with Microsoft 365, email, and access issuesServer & Cloud ManagementMaintain and support Windows Server environmentsAssist with cloud infrastructure (Azure / Microsoft 365)Perform system updates, patching, and monitoringSupport virtual environments and remote infrastructureBackup & Disaster RecoveryMonitor and manage backup systems (e.g. Cove Backup)Perform backup verification and data restorationEnsure systems are ready for disaster recovery scenariosCybersecurity & MonitoringWork with endpoint protection tools (e.g. SentinelOne)Monitor alerts and respond to security incidentsApply security best practices and system hardeningSupport patching and vulnerability managementTools & DocumentationUse MSP tools such as:N-able (N-central, Cove Backup)MSP ticketing platformsMaintain clear documentation and ticket updatesProactively monitor systems and resolve alertsRequired Skills & ExperienceTechnical SkillsStrong knowledge of:Windows Server (administration & troubleshooting)Microsoft 365 (user and admin support)Networking basics (DNS, DHCP, VPNs)Experience with backup, restore, and system monitoringExperienceExperience working in an IT support or MSP environmentHands-on experience with ticketing systems and SLA-driven supportAbility to work independently in a remote setupSoft SkillsStrong communication skills (written and verbal)Good problem-solving and troubleshooting abilityAbility to manage time, priorities, and multiple ticketsClear documentation and reporting skillsPreferred (Nice to Have)Experience with N-able tools (N-central, Cove Backup)Exposure to Azure / cloud environmentsBasic understanding of cybersecurity practicesKey Success IndicatorsTimely resolution of support ticketsHigh system uptime and reliabilityClear and consistent communication with clientsStrong ownership and follow-throughTo Apply please fill in this form :
Job Title
IT Administrator / IT Support Engineer (Remote)