Job Title

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 2 to 6 YearsLocation: MumbaiInterview Date: 28th March 26 (09:00 AM to 12:00 PM)Interview Venue: TCS Unit No 801, 901 & 1001, A Wing, Kensington Building, Hiranandani Business Park, kensington rear exit road, Powai-400076.Must Have:Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.Provide technical assistance and support for clients and partners via call, chat and webCo-ordinate incident resolution to ensure all problems are handled appropriately and in a timely mannerDemonstrate technical understanding of the products and services in our support catalogDevelop and maintain positive relationships with clients always focusing on their satisfactionTake ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the clientGood to Have:Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possibleMaintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience.Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods.Ready to work in Shifts.Essential:Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possibleMaintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience.Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods.Ready to work in Shifts.Minimum Qualification:15 years of full-time educationMinimum percentile of 50% in 10th, 12th, UG & PG (if applicable)