Job Title

Google Dialog flow Delivery lead/Manager/AVPRole- Permanent/ Full timeExperience- 10- 17 yearsLocation- Noida/ Gurgaon/ Pune/ BangaloreWorking Days- 5 daysWork Mode- HybridRoles/ Responsibilities-This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.Must have done min. 3-5 projects in DialogflowLead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support.Delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX).Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations)Mandatory Skills:Chatbot development, Voicebot bothConversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.ADK, Playbooks, Troubleshooting, CCAI, CV Studio, Agent Assist.Development, Integration and Implementation of CCAI/ Google Dialogflow projects.Natural Language Processing, Python/ Node.JSDesign, develop and implement cloud-based Conversational AI solutions.Client Management along with individual contributor.Team handling, Stakeholder ManagementGood communication.