Job Title

We are looking for a Salesforce Manager to lead and evolve our Salesforce platform as we move toward an AI-driven commercial and service operating model. This role sits within our Office of Transformation, which owns global enterprise platforms including Salesforce, SAP, enterprise data platforms, and AI initiatives. As a mid-sized but rapidly growing global company, we offer something many large organizations cannot: the opportunity to own platforms end-to-end, drive real transformation, and gain global exposure across multiple markets and business functions. This is a high-impact role for someone who wants to move beyond administration and become a platform leader shaping the next generation of AI-enabled CRM systems.What You Will OwnSalesforce Platform LeadershipOwn and evolve our Salesforce environment (Sales Cloud and Service Cloud)Manage administration, configuration, and platform optimizationEnsure stability, performance, and governance of the platformAI & AgentForce DeploymentLead deployment of AgentForce AI agents across service and operational workflowsImplement automation for:customer serviceIT supportcase managementoperational processesIntegrate Salesforce with Microsoft Teams, knowledge bases, and enterprise systemsSales Operations & ForecastingSupport and maintain our custom forecasting frameworkEnsure reliable pipeline visibility and forecasting integrityWork with commercial leadership to improve Salesforce usability Commercial Process Optimization Improve and streamline:quote generationcontract managementsales workflows Partner with the sales organization to improve the user experience of SalesforcePlatform IntegrationSSupport integration between Salesforce and:SAPenterprise data platformsMuleSoftAI services and automation toolsWhat Makes This Role UniqueThis is an opportunity to work in a mid-sized global organization where platform leaders can have real influence.You will gain exposure to:global commercial operationsenterprise platform architectureAI and automation deploymentscross-functional transformation initiativesSalesforce in our environment is not just a CRM — it is becoming a core platform for commercial intelligence and AI-enabled operations.What We Are Looking For7+ years of Salesforce experienceStrong experience with Sales Cloud and Service CloudExperience with Flows, automation, and Salesforce configurationStrong understanding of CRM data models and sales operationsExperience integrating Salesforce with enterprise systemsAbility to translate business requirements into scalable Salesforce solutionsNice to have:Experience with AgentForce or AI-powered Salesforce automationExperience with MuleSoft integrationsExperience with cloud voice / telephony integrationsExperience supporting services or commerce operations in SalesforceExperience improving quote processes and contract workflowsLocationHyderabad, India — HiTec City