Job Title

HCL Hiring for Billing SpecialistWork Location: HCL Hitech Hyderabad (Hybrid)JOB SUMMARYThis position is responsible to perform billing actions and reporting activities within a regulated/de-regulated electric and gas utilities market in relation to residential/commercial invoicing. The responsible party will ensure invoices are billed in a timely, efficient manner and in accordance with contractual requirements and client policies and procedures within the SAP billing platform. The Billing agent will work and have strong knowledge of regional energy policies and regulatory compliance. The Billing agent will complete daily billing transactions and failed market transactions with excellent judgment and with limited or no direct supervision.Essential Duties and ResponsibilitiesResolve transactional and customer billing queries and problems generated from systems and the Exceptions Management FrameworkValidate the accuracy for standard and complex products in daily bill audit process, focusing on attention to detail and qualityEngage analytical skills in correcting customer issues resulting from failed transactions, billing or invoicing errorsCreate, review, edit, and validate billing documents for accuracy and completenessAdhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.Submit invoices to customers via customers defined specificationsEscalate un-resolvable issues to leads and supervisors promptlyEnsure invoicing is done timely and accuratelyReview, research, and calculate adjustments to render corrected invoicesResponsible for calculating and accurately invoicing customers accuratelyOther related duties assigned as per business needEDUCATION/EXPERIENCEThe minimum education requirements are:Bachelor’s degree dependent on location or relevant work experienceThe minimum experience requirements are:1 to 2 years of experience working, directly with customers in a problem solving, issues resolution or similar role requiredExperience with SAP/CRM in development or execution is preferredSKILLS AND COMPETENCIES Focuses on delivering a positive customer experienceAbility to quickly acquire knowledge of new processes in order to execute accurately on customer accountsAbility to multi-taskStrong organizational and time management skills - ability to organize and prioritizeStrong proficiency with MS Office products; MS Word, PowerPoint, Excel, and CRM software’s.PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS Fixed US time zone working hours with overtime flexibilityUse of a PC/ shared computerShare your resume at