About UsShrotra Enterprises Pvt. Ltd. is a leading manufacturer of PP woven sacks with a strong global presence. With a production capacity of over 300,000 bags per day and exports forming a significant part of our business, we serve some of the world’s leading feed, food, and industrial companies. We are currently in process of expanding by another 100,000 bags per day.Role OverviewWe are looking for a highly organized and detail-oriented professional to manage our existing international customers. This is not a sales role — the focus is on execution excellence, communication, and coordination.You will act as the key link between our customers, head office and factory, ensuring seamless order execution and outstanding customer experience.Key ResponsibilitiesManage day-to-day communication with international customers via email and callsEnsure clear, professional, and timely communication in EnglishCoordinate order execution between customers, production, and internal teamsTrack orders, follow up on timelines, and ensure on-time dispatchMaintain and manage reminders for commitments, deliveries, and customer requirementsHandle special instructions, custom requirements, and documentation accuracyWork closely with factory and logistics teams to resolve any execution challengesMaintain strong relationships with existing customers through proactive communicationEnsure proper documentation and record-keeping for all export ordersKey Requirements3–8 years of experience in export customer management / coordination / documentationExcellent written and spoken English communication skills (critical)Strong attention to detail and ability to manage multiple tasks simultaneouslyHighly organized with strong follow-up and reminder disciplineExperience working with manufacturing/export companies preferredFamiliarity with export documentation and processes is a plusProactive, reliable, and process-driven mindsetWhat We’re Looking ForSomeone who takes ownership of execution, not just communicationA person who does not let things slip — strong follow-through is keyCalm under pressure and able to handle multiple stakeholdersStructured thinker with high accountabilityWhy Join UsWork with a globally established export businessDirect exposure to international clientsHigh ownership role with real impactGrowth opportunity as the company expands capacity
Job Title
Export Customer Relationship Manager