Job Role: Customer Relationship Management ManagerLocation: New Delhi (On-site)Employment Type: Full-timeIndustry: Luxury Travel | Hotels & HospitalityCompany DescriptionLuxury Cloud, a bespoke holiday brand by Travel Oyster India Pvt Ltd, is backed by over 27 years of excellence in the travel industry. Based in New Delhi, the company has curate exceptional travel experiences for more than 20,000 passengers across 65+ countries.Luxury Cloud partners with globally renowned luxury hotel brands such as Four Seasons, Mandarin Oriental, and other premium hospitality providers. Serving an elite clientele that includes Bollywood celebrities and High Net worth Individuals (HNIs), the brand offers end-to-end luxury travel solutions air tickets, luxury hotel bookings, domestic and international tour packages, event planning, and travel insurance.With deep industry expertise and a strong commitment to personalized service, Luxury Cloud delivers seamless, memorable, and cost-effective luxury travel experiences.Role DescriptionThe CRM Manager / Client Relationship Manager will be responsible for managing and nurturing long-term relationships with high-value clients. This role requires a deep understanding of luxury travel and hospitality services, strong client-handling skills, and the ability to deliver highly personalized experiences.The role involves close coordination with internal teams and external partners, managing complex bookings, ensuring smooth service delivery, and proactively identifying opportunities to enhance client satisfaction and business growth.Key ResponsibilitiesBuild, manage, and strengthen relationships with premium and HNI clientsUnderstand client preferences and curate personalized luxury travel solutionsHandle domestic and international travel bookings, luxury hotel reservations, and event-related servicesCoordinate with hotels, airlines, vendors, and internal teams for seamless executionAct as a single point of contact for clients, ensuring timely communication and updatesManage client feedback, service recovery, and issue resolution professionallyIdentify opportunities for upselling, cross-selling, and expanding the client baseMaintain accurate client records and CRM dataEnsure exceptional service quality aligned with luxury hospitality standardsQualifications & Requirements5–7 years of experience exclusively in the Luxury Hotels & Hospitality industryMust have worked with top luxury hotel brands in a CRM / Client Relationship roleStrong knowledge of luxury travel and high-end hotel servicesProven experience in sales, customer service, and account managementExperience handling domestic and international luxury clientsExcellent interpersonal, communication, and relationship-building skillsStrong problem-solving and conflict-resolution abilitiesAbility to manage multiple high-value clients and priorities simultaneouslyProficiency in Microsoft Office and relevant booking / CRM toolsMaster’s degree in Hospitality, Business Administration, or related field from Tier-1 institutions (preferred)Prior experience working with HNI clients is a significant advantageImportant NoteCandidates must be from the Hotel / Hospitality industry only. Immediate joiners or candidates available within 15 days are strongly preferred.
Job Title
Customer Relationship Management Manager