Job Title

Informatica IDMC Support Engineer Remote Position Overview We are seeking 2 experienced Informatica IDMC Support Engineers to join our offshore managed services team in India. This role focuses on overnight production support for enterprise data integration workloads. Shift: Thursday–Monday, 8:30 AM – 8:30 PM IST (8-hour shifts) Role Summary This position is primarily responsible for production monitoring, incident response, and ETL troubleshooting , with limited involvement in development and enhancements. Key Responsibilities Production Monitoring & Incident Support Monitor 100+ concurrent IDMC/PowerCenter jobs Identify and resolve job failures, performance issues, and data anomalies Perform real-time troubleshooting and debugging of ETL processes Execute job restarts, maintenance tasks, and routine fixes Respond to incidents within defined SLAs Document incidents with detailed root cause analysis ETL Development & Enhancements (Limited Scope) Develop and modify simple to medium complexity mappings Update workflows and configurations Maintain technical documentation Required Skills & Qualifications 5+ years Informatica PowerCenter (v9.x/10.x) 3+ years PowerExchange for Mainframe Strong experience with SQL Server (query optimization, performance tuning) Proven ability to troubleshoot ETL jobs in production environments Experience with session failures, performance issues, and data anomalies Knowledge of mainframe data (VSAM, sequential files, copybooks, EBCDIC/ASCII, JCL basics) Strong log analysis and debugging skills Solid understanding of ETL design patterns and best practices Bachelor’s degree in Computer Science, IT, or related field Strong written and verbal communication skills Ability to work independently in overnight/on-call support environments Preferred Skills Informatica IDMC (Cloud) experience Unix/Linux shell scripting Experience with Oracle, DB2, SAP sources Performance tuning with large data volumes Key Competencies Strong analytical and problem-solving skills Ability to diagnose and resolve issues under pressure Quick response and decision-making ability Effective escalation judgment Clear and concise communication SLA Expectations P1 (Critical): 15-minute response, 2-hour resolution/escalation P2 (High): 30-minute response, 4-hour resolution/escalation P3 (Medium): 1-hour response, next business day resolution P4 (Low): 2-hour response, scheduled resolution