Interested candidates can share their resume - JOB TITLE: Operations Manager - Medical coding ( CPC Certified)DEPARTMENT: OperationsREPORT TO: AVP, OperationsPRINCIPAL PURPOSE OF THE JOBWe are currently seeking a manager to manage Medical Coding programs. His/her Primary responsibility will be to support and monitor day-to-day work processes and meet production and Service Level Agreements. Assessing and forecasting staffing requirements based on client communication and incoming volume. Should coach team members in achieving team deliverables and escalate appropriately and as needed. Monitor activities of team members; provide feedback and counsel team members regarding performance, timekeeping, and personnel issues.JOB RESPONSIBILITIES Project Transition and StabilityPeople Readiness: Ensure timely completion of resource planning and hiring Creating training manual and SOPProcess Changes and EnhancementsSLA's deliveryBusiness Health and SLAs Baseline performance thresholds- Establish and periodically revisit performance thresholdsEnsure all SLAs are metEnsure all budgets are metProcess Improvement & Team ManagementProcess Changes and EnhancementsReduce operational costs, Healthier MarginsIdentify single points of failure. Create back-upDevelopment of second and third-line leaderProcess enhancements (measurable)Data AnalyticsTalent Engagement & DevelopmentTalent Acquisition Performance Management Talent Engagement & DevelopmentATTRIBUTES AND BEHAVIORSDevelops and maintains positive working relationships with othersProvides constructive and honest feedback, and identifies learning and development opportunitiesTakes pride in the achievement of team objectivesHas credibility with peers and senior managersSelf-motivated – driven to achieve resultsSeeks to identify, evaluate and implement initiatives that lead to optimal results High customer service ethic – is passionate about meeting customer expectations and improving service levelsKeeps pace with change – acquires knowledge/skills as the business evolvesHandles confidential information with sensitivityExhibits behaviors consistent with Cotiviti Values.CollaborativeCustomer DrivenAccountableOpenRELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTSGraduation in Life Science preferredIn-depth knowledge of human anatomy and medical terminologiesMust be Certified Professional Coder (CPC) from the American Academy of Professional Coders (AAPC), with knowledge of HCPCS, ICD, CPT, and DRG preferredMinimum 8-10 years of experience in E&M coding and minimum 3-5 years of experience as an Asst Manager or ManagerSKILLS & COMPETENCIESDevelop systems, processes, and practices that seek to improve performanceStrong analytical, critical thinking, and problem-solving skillsWorks effectively with a wide range of peopleProficiency in MS Office, and VisioStrong organizational skills and adaptive capacity for rapidly changing priorities and workloadExcellent communication skills, inclusive of proficiency in spoken and written requiredJOB DEMANDSFlexibility to travel based on business needs is preferredAbility to work seated at a computer for long periodsCandidate should be ready to work different shifts, including night shiftKEY CONSTITUENTSWorks with all Cotiviti business teams but especially the Medical Coding team.
Job Title
Operations Manager - Medical coding