About the CompanyWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.ResponsibilitiesDesign and implement solutions that integrate multiple disciplines.Develop strategies to control attrition in response to market trends through tactical thinking.Oversee initiatives aimed at achieving target retention for the team/business unit.Lead succession planning by designing and deploying strategies utilizing existing assessment centers and training workshops.Create a skill directory for each line of business to facilitate effective expansion and smooth entry into new markets.Review the progress of top talent within their verticals monthly.Enhance the existing recognition and rewards framework with a well-thought-out action plan.Provide expertise in career planning, performance management, coaching, data analysis, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development.Identify trends in qualitative and quantitative data to improve organizational health and support informed decision-making.Align learning strategies with business goals to demonstrate relevant ROI and reduce reliance on external hiring.Collaborate with capability and technical training teams to support business unit growth.QualificationsMBA with 8-10 years relevant experienceRequired SkillsExperience in a large-scale, global enterprise business managing approximately 750+ employees.Comprehensive knowledge of executive-level people practices with a proven track record of delivering impactful outcomes.Strong communication skills to build relationships with leaders and stakeholders to drive organizational change.In-depth understanding of local laws and regulations.Strong strategic thinking and innovation capabilities.
Job Title
Human Resources Manager