Job Title

Job DescriptionJob Title         :          Assistant Manager / Deputy ManagerJob Location  :          HyderabadDepartment     :          ITReports to      :          Site Head / Corporate ITJob Role: Intermediate knowledge in CDS (preferably in Empower) and non-CDS applications. Knowledge of backup and restoration Adequate networking knowledge, including troubleshooting knowledge on LAN, WAN, and IP addressing.Knowledge on Antivirus, Windows Patching activity – including functionality & ease of using it. Daily Helpdesk troubleshooting and analytical approach while resolving various user calls.Maintaining the escalation matrix and understanding its requirements. Hands-on experience in troubleshooting client end O365 Apps i.e., MS Outlook, Teams, One Drive, Excel, Word & PowerPoint. Knowledge on 21 CFR Part 11 / EU Annexure 11, GMP, GAMP5 guidelines. Hands-on experience working in managing Active Directory, DNS, and DHCP, MCSA serverExperience in documentation activities. Knowledge of IP phone and EPABX management.Experience in CCTV camera systems and DVR/NVR management.Knowledge of Computer System Validation.Familiar with OS installation, configuration, and management.Strong skills in laptop/desktop hardware troubleshooting.Job Qualification: B Tech (Computers)      MCSA Windows Server – Job Experience : 8 to 10 Years (Lifesciences & Pharma industry experience required)-         Certification on MSCA (preferable)