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About Porter At Porter , we’re on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup , serving millions of users across 21+ cities , backed by marquee investors like Tiger Global , Lightrock , and Sequoia . We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact. With a sharp focus on user obsession, ownership, and collaboration , we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy. If you’re looking to work where scale meets purpose , complexity fuels learning , and culture isn’t an afterthought , Porter is the place. Role Overview We are looking for an Assistant Manager – People Systems & Digitization to own and drive the effectiveness of our HR tools, including HRMS Darwinbox and Freshservice (Helpdesk) . This role will act as the central owner of People systems (Darwinbox HRMS) and workflows , ensuring seamless implementation, driving adoption, strong system reliability, and continuous improvement through digitization and automation. The role requires a strong combination of system understanding, problem-solving, and cross-functional coordination . You will work closely with People Operations, IT, Process teams, and external vendors to troubleshoot issues, optimize workflows, and implement system enhancements. This is a high-ownership individual contributor role , critical to ensuring that People Processes runs on robust, scalable, and efficient systems . Key Responsibilities 1. HRMS Ownership (Darwinbox) Own end-to-end Darwinbox system management and configuration Manage and optimize modules across employee lifecycle (onboarding, attendance, leave, letters, etc.) Drive continuous improvements in workflows, configurations, and system usability Ensure system alignment with People policies and operational processes 2. Helpdesk Management (Freshservice) Own and manage People Ops helpdesk workflows and ticketing system Ensure timely resolution of employee queries within defined SLAs Analyze ticket trends to identify process gaps and recurring issues Improve self-service capabilities and reduce dependency on manual queries 3. Issue Resolution & Troubleshooting Act as the primary owner for system-related issues and escalations Troubleshoot workflow and system issues using structured problem-solving Raise and manage vendor tickets for bugs, fixes, and enhancements Ensure strong follow-through and timely closure of issues 4. Vendor Management & Coordination Act as the primary POC for Darwinbox and other system vendors Coordinate on bug fixes, feature enhancements, and system upgrades Ensure vendor responsiveness and adherence to expected timelines and quality 5. Implementation and Program Management Drive implementation of new HR tools Program Management of implementation and revamp initiatives related HRMS or similar tools 6. Workflow Digitization & Automation Drive digitization of manual People Ops processes Redesign and implement automated workflows across systems Reduce manual effort and improve process efficiency and scalability 7. Cross-Functional Collaboration Work closely with People Operations, IT, and Process teams Coordinate process mapping and implementation of new workflows, system changes, and enhancements Support UAT, rollout, and adoption of new features 8. Data Accuracy & System Governance Ensure data integrity and consistency across systems Maintain documentation of workflows, configurations, and system changes Support audit readiness through clean, traceable system records Skills & Experience 3–6 years of experience in HRMS / People Systems / HR Operations Digitization Hands-on experience with Darwinbox Experience managing helpdesk/ticketing systems (Freshservice or equivalent) Strong understanding of HR workflows and employee lifecycle processes Demonstrated ability to troubleshoot system and workflow issues Strong attention to detail and execution rigor Exposure to vendor management