Job Title

Company DescriptionZef Scientific is a leading engineering firm specializing in advanced LCMS instrumentation. Serving industries like pharmaceuticals, biotechnology, CROs, Food, & Chemicals, our expertise spans HPLC/UPLC and LCMSMS instruments. We offer comprehensive service options, including repairs, preventive maintenance, and service contracts. Additionally, Zef Scientific provides integrated instrument compliance and qualification services to deliver added value to our customers.Role DescriptionThis is a full-time, on-site role based in NCR (Noida/Delhi/Gurugram) for a Field Services Engineer. The role involves installing, maintaining, and repairing LCMS and HPLC/UPLC instruments for clients in industries such as pharmaceuticals, biotechnology and Food Testing. Responsibilities include troubleshooting technical issues, providing technical support, conducting preventive maintenance, and ensuring customer satisfaction through effective service and communication.QualificationsField Service and Preventive Maintenance expertise to handle installation, repair, and maintenance of instrumentationStrong Troubleshooting and Technical Support skills to diagnose and resolve technical issues effectivelyExcellent Customer Service skills to build rapport with clients and ensure their satisfactionGood communication and interpersonal skills to work independently or as part of a collaborative teamBachelor’s degree in Engineering or a related technical field is preferredPrevious experience with LCMS, HPLC, or UPLC instruments will be an added advantageComfortable to travelResponsibilities: •       Perform service, preventative maintenance, upgrades, and installations with IQ/OQ on instruments at customer sites with minimal supervision •       Provide on-site customer repairs; responsible for delivering both timely and effective repairs •       Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction •       Must be proactive in resolving instrument issues before they become chronic by determining the root cause and course of action •       Stay updated on technology through appropriate training, manuals, technical bulletins, and other relevant materials •       Establish and maintain proper business relationships with customers and peers •       Produce timely and detailed service reports.