Job Type: Remote | Work From Home | Night Shift (US Time Zone)Role OverviewWe are hiring Customer Support Executives to work with a US-based travel client. This role involves managing customer queries and support requests related to airline bookings, hotel reservations, cruise services, and travel-related backend operations through both voice and non-voice channels.Work TimingsCandidates must be available to work between 6:00 PM IST and 6:00 AM IST, aligned with US business hours (flexibility within this window is expected).CompensationVoice Process: ₹300 per hourKey ResponsibilitiesManage customer interactions via calls, emails, chats, or booking platformsAssist customers with bookings, changes, cancellations, and general travel inquiriesHandle backend travel operations and booking-related supportUse the Sabre reservation system for all booking and servicing tasksEnsure accurate data entry and proper documentation of transactionsFollow defined processes and service-level agreements (SLAs)Communicate with customers in a clear, professional, and courteous mannerEscalate complex issues as per the defined guidelinesMandatory RequirementsHands-on experience with the Sabre tool is essentialStrong verbal and written communication skills in EnglishPrior experience in travel-related support roles such as:Airline bookingsHotel reservationsCruise operationsTravel support servicesWillingness to work night shifts (6 PM – 6 AM IST)Must own a Windows 11 laptopAccess to a stable, high-speed internet connectionDedicated and professional work-from-home setupPreferred QualificationsExperience supporting US-based customersFamiliarity with US travel policies, fare rules, and ticketing processesBackground in BPO or travel operationsDual monitor setup (preferred)Additional InformationThis is a fully remote opportunityPerformance, quality, and productivity will be closely trackedStrict adherence to data security and confidentiality standards is mandatoryAbout the company:Sygnext is dedicated to empowering individuals, organizations, and communities by adopting innovative approaches to talent acquisition and workplace solutions. Specializing in remote and hybrid models, Sygnext connects high-performing businesses with top-tier, pre-screened remote software professionals from around the world. To date, Sygnext has helped companies seamlessly hire skilled employees across 100+ specialties, reducing hiring timelines to just one week. By breaking geographical barriers, Sygnext drives global success and enables organizations to achieve their full potential.*********** Follow our company page for latest job updates *************
Job Title
Associate Director People Partner