Job Description:L2 Engineer (IT Infrastructure & Support)Company: Minimum 5 yearsLocation: MumbaiReporting To: Head of ITAbout LDS Infotech:LDS Infotech is a fast-growing IT solutions and services organization specializing in IT Infrastructure, Cloud, Networking, and Managed Services. We partner with enterprises to deliver reliable, scalable, and secure technology solutions. Our focus is on driving operational excellence, innovation, and customer satisfaction through strong technical expertise and service delivery. About the Role:We are looking for a highly skilled L2 Engineer with strong hands-on experience in networking, Windows administration, Active Directory, and endpoint security. The role involves handling advanced troubleshooting, incident resolution, and infrastructure support across enterprise environments.This is a critical position requiring problem-solving ability, ownership mindset, and strong technical depth.Detailed Job Description (Key Responsibilities): 1. Advanced Networking & Troubleshooting· Understand network architecture and troubleshooting complex connectivity/performance issues· Analyze packet flow and network behavior· Diagnosing DNS, DHCP, and latency-related issues· Work with network monitoring tools 2. Windows OS Administration· Perform advanced troubleshooting of Windows client systems· Manage system services, registry, and performance issues· Handle Group Policy configurations· Use PowerShell for automation and issue resolution 3. Active Directory Administration· Manage and troubleshoot AD environments· Handle replication issues, FSMO roles, and GPOs· Perform bulk user management and delegation· Support DNS in AD environments 4. Firewall & Security Management· Configure and troubleshoot firewall rules, NAT, and ACLs· Support VPN connectivity (site-to-site and client VPN)· Analyze logs and resolve blocked access issues 5. Server Administration· Manage file servers, permissions, and shared resources· Monitor server performance and ensure uptime· Handle backup, restore, and patch management 6. Endpoint & Security Management· Manage antivirus and endpoint security tools· Investigate and resolve malware/security incidents· Handle centralized security console operations 7. Desktop, Laptop & Peripheral Support· Perform hardware diagnostics and OS recovery· Manage BitLocker, BIOS/UEFI, and system imaging· Troubleshoot printer and network peripheral issuesCandidate Requirement:· Graduate in IT / Computer Science or related field· Relevant certifications preferred (e.g., Microsoft, Cisco, ITIL)· Strong troubleshooting and analytical skills· Hands-on experience in enterprise IT environments· Ability to handle L2 escalations independently· Good communication and stakeholder handling skills· Willingness to learn and adapt in a fast-paced environmentWhat the Candidate Will Gain:· Exposure to enterprise-level infrastructure and technologies· Opportunity to work on complex troubleshooting scenarios· Career growth into L3 / specialist roles· Hands-on experience with cloud, security, and advanced IT systemsWhat the Candidate Will Gain:· Opportunity to work with a growing and dynamic organization· Exposure to diverse technologies and clients· Strong learning and development environment· Collaborative and performance-driven culture· Career progression and skill enhancement opportunities
Job Title
L2 Engineer (IT Infrastructure & Support)