Job Title

Information Technology Specialist responsible for ensuring smooth functioning of IT systems, infrastructure, and user support across the organization. Role focuses on maintaining system reliability, resolving technical issues, and supporting day-to-day technology operations that enable business continuity.Role Focus AreasSystem performance, reliability, and uptimeTechnical support and issue resolutionInfrastructure maintenance and securityKey ResponsibilitiesMonitor and maintain IT systems, networks, and infrastructureProvide technical support to internal teams and resolve system-related issuesInstall, configure, and update hardware and software systemsTroubleshoot network, system, and application issuesMaintain user access controls, permissions, and security practicesSupport system upgrades, patches, and infrastructure improvementsDocument IT processes, configurations, and support activitiesCollaborate with internal teams to support business technology needsExpected OutcomesStable and secure IT environment with minimal downtimeTimely resolution of technical issues and user requestsWell-documented systems and standardized IT processesImproved efficiency of IT operations and supportCore CompetenciesStrong understanding of IT systems, infrastructure, and support practicesKnowledge of operating systems such as Windows and LinuxFamiliarity with networking fundamentals including TCP/IP, DNS, and DHCPAbility to troubleshoot hardware, software, and network issuesStrong analytical and problem-solving skillsExperience & QualificationsBachelor’s degree in Information Technology, Computer Science, or related field2–5 years of experience in IT support, system administration, or IT operationsPreferred BackgroundCertifications such as CompTIA, Microsoft, or equivalentExperience with cloud platforms such as AWS or AzureFamiliarity with enterprise IT tools and environments