Job Title

Job Title: Customer Support RepresentativeKey Responsibilities* Respond to customer queries via phone, email, chat, or social media in a timely and professional manner* Resolve product or service issues by clarifying customer complaints and determining appropriate solutions* Maintain accurate records of customer interactions, transactions, and feedback* Escalate complex issues to the appropriate departments when necessary* Follow up with customers to ensure resolution and satisfaction* Provide product/service information and guidance to customers* Identify and suggest improvements to enhance customer experience* Adhere to company policies, procedures, and quality standardsRequired Skills & Qualifications* Bachelor’s degree or equivalent experience (preferred)* Proven experience in customer support, customer service, or a similar role* Excellent verbal and written communication skills* Strong problem-solving and conflict-resolution abilities* Ability to multitask and manage time effectively* Proficiency in CRM systems and basic computer skills* Customer-focused mindset with a positive attitudeUS shiftSalary- 4-4.2LPA