Job Title

Department : CIB IT CEFS APS About Business line/Function: Corporate and Institutional Banking or CIB Business Line consists of multiple métiers like Client Engagement and Financial Security, Global Markets, Global Banking and Securities Services, each dealing with a specific set of Business function. Application Production Support (APS) is a critical vertical within CIB ensuring 24*7 availability, stability and performance of CIB’s mission-critical application in production. Resolving incidents, managing changes, and optimizing systems to minimize disruptions to trading, payments, risk management, and client services. Driving transformation through automation, cloud adoption, AI/ML-driven support, and legacy modernization Position Purpose: 1. AML / Regulatory and Controls: This role requires a strong understanding of Anti-Money Laundering (AML), sanctions compliance, and regulatory controls to ensure that all production support activities adhere to global and local regulatory requirements . Key responsibilities include: AML & Sanctions Compliance: Oversee the implementation and monitoring of AML transaction monitoring systems, sanctions screening, and suspicious activity reporting (SAR) to ensure compliance and other regulatory frameworks . Regulatory Reporting: Ensure accurate and timely regulatory reporting and collaborate with compliance teams to address regulatory incidents. Policy & Procedure Governance: Align production support processes with CIB’s compliance policies, industry best practices, and regulatory expectations . Training & Awareness: Conduct training sessions for support teams on AML, sanctions, and regulatory requirements to foster a culture of compliance and risk awareness This role demands leading a high-performing AML global team , collaborate with Development, Infrastructure, Security, and Business stakeholders , and ensure adherence to regulatory, audit, and CIB standards while fostering a culture of innovation, automation, and talent development . Direct Responsibilities Leadership & Operational Excellence 1. Strategic Leadership & Operational Excellence Global Support Ownership: Lead a high-visibility AML application support team for CIB’s Client Engagement & Financial Security platforms , ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC . Service Improvement: Drive continuous improvement in Incident, Problem, and Change Management KPIs (e.g., MTTR, L3 escalation reduction) with data-driven insights and automation . Resiliency & IT Continuity: Own Disaster Recovery (DR), Business Impact Analysis (BIA), and IT Continuity Planning (ICP) to ensure zero downtime for critical applications. Stakeholder Governance: Act as the single point of contact for Business, Development, and Infrastructure teams , ensuring alignment on Operational Governance, support models, SLAs, and prioritization (e.g., Follow-the-Sun). 2. Technical & Process Innovation Monitoring & Observability: Enhance real-time monitoring (Dynatrace, Geneos, OpenSearch) and alerting frameworks (MONACO – Monitoring as Code) to preemptively detect and resolve issues . Automation & Efficiency: Champion automation of manual processes (e.g., release deployments, incident triage) using Python, Ansible and others to reduce toil and operational risk . Technical Deep Dives: Lead root-cause analysis (RCA) for P1/P2 incidents , ensuring permanent fixes and knowledge transfer to reduce L3 dependency . Capacity & Performance: Partner with Infrastructure & Cloud teams to optimize application/infra capacity , cost efficiency , and scalability (on-prem/cloud). 3. Risk, Compliance & Audit Regulatory Adherence: Ensure compliance with CIB/IT Group policies , audit readiness , and control frameworks . Security & Hygiene: Oversee production security , vulnerability management , and obsolescence remediation in alignment with Cybersecurity & Risk teams . Incident & Crisis Management: Lead major incident resolution , post-incident reviews (PIR) , and lessons-learned sessions to prevent recurrence. 4. People & Talent Development Team Leadership: Build and mentor a high-performing, globally distributed team , fostering career growth, upskilling, and succession planning . Shift & On-Call Management: Define fair and sustainable shift rotations, on-call policies , and work-life balance standards. Recruitment & Workforce Planning: Drive hiring strategies to attract top-tier support engineers with niche technical and soft skills . 5. Vendor & Third-Party Management (if applicable) Outsourcing Governance: Oversee vendor partnerships (e.g., FTS models), ensuring contractual SLAs, cost optimization, and quality delivery . Technical & Behavioral Competencies Category Skills & Experience ITSM Frameworks Expertise in ITIL , Incident/Problem/Change Management, ServiceNow Monitoring & Observability Dynatrace, Geneos, ELK, Grafana, Power BI OS & Database Unix/Linux, Windows, Oracle / SQL Scripting & Automation Python, Ansible, CI/CD Cloud & Infrastructure Containerization (Docker/K8s), infrastructure hygiene Security & Compliance Production security controls/CyberArk, vulnerability management, audit remediation Behavioral Competencies (Leadership Traits): ü Executive Communication: Ability to articulate complex technical issues to stakeholders and business leaders . ü Strategic Thinking: Balances short-term fixes with long-term resilience and automation roadmaps . ü Global Collaboration: Works effectively with distributed teams , time zones , and cultural nuances . ü Pressure & Crisis Management: Calm under fire , decisive during P1/P2 incidents , and skilled in stakeholder escalation . ü Change Agent: Challenges status quo , drives process improvements , and adopts emerging tech (e.g., AIOps). ü Talent Developer: Mentors future leaders , fosters knowledge sharing , and builds high-trust teams . Why This Role ?: ü High Impact: Directly influences CIB’s Client Engagement and Financial Security operations Anti Money Laundering Teams . ü Innovation: Opportunity to shape automation, AI/ML-driven support, and cloud-native resilience . ü Global Exposure: Work with top-tier stakeholders across Paris, London, Hong Kong, and Mumbai etc . Specific Qualifications: 15+ years AML Application Production Support Experience Skills Referential (Required knowledge, skills and abilities) Behavioral Skills: Adaptability Decision Making Organizational skills Creativity & Innovation / Problem solving Education Level: Bachelor Degree or equivalent