Job Title

Role & responsibilities 1. Infrastructure Support Provide support for Windows servers, desktops, and network infrastructure. Manage and troubleshoot Active Directory, user accounts, and access permissions. Monitor system performance including servers, storage, and network connectivity. Perform backup monitoring, restoration support, and disaster recovery activities. Support VPN. Handle hardware issues including desktops, laptops, printers, and peripherals. 2. Incident & Service Management Handle IT helpdesk Ensure timely resolution of incidents, service requests, and change requests. Maintain SLA compliance and escalate critical issues when necessary. Document technical solutions, SOPs, Audit documents, GRN, PR and troubleshooting steps. Perform routine maintenance, updates, and patch management. Ensure system security and compliance with IT policies. 3. User Support Provide technical assistance to internal users and business teams. Conduct system onboarding and basic user training when required. Maintain a high level of customer service and communication. Preferred candidate profile 2 - 4 Years of Experience in similar skill sets required Strong knowledge of Windows OS and desktop support. Experience with application troubleshooting and log analysis. Familiarity with Active Directory and networking fundamentals. Experience with ticket management systems. Basic knowledge of cloud platforms (AWS/Azure) is a plus. Understanding of backup solutions and monitoring tools. Good analytical and problem-solving skills. Strong communication and documentation skills Ability to work in a fast-paced support environment Good team collaboration and stakeholder management Strong problem-solving mindset