Dear Candidates, We are hiring for HSBC- Hyderabad || Contact Centre Representative (International Voice Process) Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad ( Hitech city ) Shift: Flexible to work in UK/US Rotational Shifts Experience: 1 to 6 Years Interview Mode: Face-to-Face (Round 2) About the Client One of the world’s largest banking and financial services organizations , serving over 40 million customers across 63 countries . Their clientele ranges from individual customers to leading global corporations and government institutions. Role: Contact Centre Representative (International Voice Process) As a Customer Centre Representative, you will be the first point of contact for customers, delivering exceptional service and creating positive customer experiences. ✨ Key Responsibilities Provide high-quality customer support and resolve queries effectively Ensure First Call Resolution (FCR) wherever possible Maintain high Customer Satisfaction (CSAT) scores Take ownership of customer issues and follow up when required Collaborate with internal teams to ensure seamless resolution Required Skills & Qualifications Excellent communication skills (both verbal and written). Empathy and patience while dealing with customers. Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution). Strong interpersonal skills and the ability to work effectively in a team. Ability to multitask and prioritize in a fast-paced environment. Previous experience in a contact Centre or customer service role is mandatory. Candidates must hold a Bachelor’s degree or a 12th-grade qualification and A minimum of 1 year of relevant work experience is mandatory Must be flexible to work in UK/US shifts . Maximum CTC: Up to ₹6 LPA. Experience required: 1 to 6 years. Interview Mode: Face-to-Face (Round 2) Interested candidates can share their CV via Email: Don’t miss this chance to work with a global brand and grow your career in international customer support!
Job Title
Contact Centre Representative