Job Title

Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Accountability: Sales collection, C form collection & Ugai management* Monitoring & reviewing companys & freight outstanding* Reviewing the ageing of debtors on a daily basis* Collections of cheques, DD from customers* Coordination with DIC for ensuring collections in time* Development & periodic review of critical ugai indicators* Collection of all the C forms from the parties* Ensure that the C forms are in proper format with all supporting’s and are dispatched to plant in time* Collection & submitting Guarantor letters in time.KRA2Achieving sales targetsAchieving sales targets of white cement & new products* Ensure frontline implementation of zonal marketing plan* Process & monitor daily sales figures & coordination with Logistics for supplying the material to the sales area* Performing systematic market visit schedule activities* Building rapport with all the customers* Ensure collation of orders & feeding the same in e-commerce site on web* To fill in Daily Activity Report & call cycle entries* Attentively listen to customers problems/issues & apprise the same to area head/state head* Attending to quality, pricing problems of the retailers/ stockiest & direct customers* Creating awareness of new products by converting features into benefits & spreading new products awareness through cluster meets & counter meetsKRA3Gathering market feedback* Provide the feedback & need for appointing new dealers / stockists in unrepresented areas or the areas which are not fully penetrated.* Providing feedback on weak pockets of sales areas & the reasons thereof* Closely interact with retailers/retailers staff / stockists to get the first hand market feedback & submitting the same to area head/state head* Make available the information on competitors promotion activities to area head/state head* Make available the information on competitors pricing activities to area head/state head & collection of bills as proof for the sameKRA4Promoting products & applications* To involve CASC team and give detailed requirements of Sampling/ Brand approvals/ Site Training program. Participate in events along with CASC and convert the activity into business.* To coordinate & provide support to CASC personnel for sampling to be done at micro level.* Timely distribution of sales promotional material* Ensuring that all advertisement material (POP material, posters, danglers) are properly displayed and that the visibility of the same is there* To help direct parties, cement & paint manufacturers by assisting them & providing market trends & add value to their business* Distribution of gifts & other promotional material to customers in timeKRA5Initial complaint handling* To attend to the complaints of customers with regard to minor & generic applications & products* Visiting site to get the actual feel of complaint* To take the initial account of the nature of complaint* To handle the complaint as per standard checklist of complaint handling & liaise with insurance company for the damages settlement