Job Title

Preferred Functional Knowledge (Skills & Tools):Good communication and Writing skills. Should be able to connect with leadership of clients.Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactiveConvincing skill, Knowledge on Account management practices.Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantageKey Responsibility (Day to Day Activities):Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunitiesIdentify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churnFrequent client reach outs, review Account health, Publish accounts dashboards.leading to reduction of client churnQualification and Experience2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles.Understanding of Technology systems. HRMS system implementation and understanding would be preferred.Experience in Customer Success for HR Tech application is preferred.